Field Service Technician – Industrial Bandsaws - Remote PA
About The Position
As a Field Service Technician, you will be responsible for solving end-user problems through troubleshooting minor repairs, alignment, and calibration of equipment, as well as product performance and trial tests to achieve optimum product performance. You will coordinate with Territory Account Manager(s) to manage your territory, develop target opportunities, and handle service/maintenance requests for existing customers. You will utilize SFDC to collect and maintain data about products, machines, materials, end users, and distribution for both Lenox and competitive accounts. Staying updated on industry trends by attending trade shows and seminars and learning about innovative technology is also part of the role. You will maintain, calibrate, and troubleshoot distributor welding equipment, motivate distributors and keep distributor sales personnel focused on technical services as a value-added service when selling. Identifying end-user applications to provide cost-effective product recommendations that improve customer quality of process for sawing operations, and coordinating and implementing technical product and application solutions that extend value to customers, consumers, and sales representatives are key responsibilities. You will also learn, understand, and apply all aspects of The Lenox Advantage, Site Survey Process, and reporting tool. Convincing customers of the value of LENOX products, running product trials against competitors and demonstrating the benefits of analyzing price vs. cost are also expected.
Requirements
- 2-5 years of equipment maintenance and repair and/or hands-on experience in a shop production environment or equivalent.
- Technical and mechanical ability to work with tools and machines.
Nice To Haves
- Bachelor's or Associate's Degree in a related field preferred.
- Knowledge of hydraulic, electric, pneumatic, and mechanical systems is preferable.
- Sales experience in industrial sales is preferred.
Responsibilities
- Solve end-user problems through troubleshooting minor repairs, alignment, and calibration of equipment, as well as product performance and trial tests to achieve optimum product performance.
- Coordinate with Territory Account Manager(s) to manage your territory, develop target opportunities, and handle service/maintenance requests for existing customers.
- Utilize SFDC to collect and maintain data about products, machines, materials, end users, and distribution for both Lenox and competitive accounts.
- Stay updated on industry trends by attending trade shows and seminars and learning about innovative technology.
- Maintain, calibrate, and troubleshoot distributor welding equipment.
- Motivate distributors and keep distributor sales personnel focused on technical services as a value-added service when selling.
- Identify end-user applications to provide cost-effective product recommendations that improve customer quality of process for sawing operations.
- Coordinate and implement technical product and application solutions that extend value to customers, consumers, and sales representatives.
- Learn, understand, and apply all aspects of The Lenox Advantage, Site Survey Process, and reporting tool.
- Convince customers of the value of LENOX products, running product trials against competitors and demonstrating the benefits of analyzing price vs. cost.
Benefits
- Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
- Discounts on Stanley Black & Decker tools and other partner programs.
- Access to a wealth of learning resources, including our digital learning portal.
- Competitive salary and a comprehensive benefits plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
