Field Service Technician II - Tallahassee, FL

NCR Atleos•FLORIDA, VIRTUAL, FL

21d•$45,000 - $58,000•Onsite

About The Position

NCR Atleos is hiring a Field Service Technician II to serve customers across an assigned territory in Tallahassee, Florida. The Field Services organization supports retailers and financial institutions by keeping self-service technology operating. The technician is a first-line customer response, organizing and triaging issues, resolving problems, and building long-term customer relationships through reliable, professional service. The role services and repairs electromechanical equipment, including ATMs and self-checkout systems. Work includes customer installations and service calls, scheduled maintenance, corrective repairs, system overhauls, and diagnosing hardware, software, networking, and system-configuration issues. NCR Atleos provides virtual and hands-on training, with support from teachers, mentors, and coaches. The role may be reassigned to adjacent territories during standard shifts to meet operational needs. Overnight travel assignments may be elected to support broader service coverage, under company travel and reimbursement policies.

Requirements

Local candidate to the specific geographic area.
One or more years of related experience.
Authorized to work in the United States.
At least 19 years of age.
Valid driver’s license and a driving record that meets NCR Atleos fleet requirements.
PC skills, basic electronic skills, and familiarity with operating systems.
Ability to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day; rotating and weekend shifts; carrying and lifting tools, parts, and equipment weighing up to 50 pounds without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve hardware, software, networking, and system-configuration issues.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues and address problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with company policies and standards, including the Code of Conduct, health and safety, accurate timekeeping, fleet requirements, and safe driving requirements.
Perform other related duties consistent with qualifications and business needs.
May be reassigned to adjacent service territories during standard shifts to meet operational needs.
May elect to participate in overnight travel assignments to support broader service coverage.