PTS Installation Technician - Tallahassee, FL
About The Position
The Publix Technology Services (PTS) Implementation Technician provides IT technical support in the Tallahassee, Florida area, primarily installing IT hardware in Publix retail stores. The role includes installation, repair, and preventive maintenance of desktop computers, servers, laser and thermal printers, point-of-sale systems, barcode scanners, weighing devices, and networking systems. Technicians visit retail locations and travel between stores to complete technical work, and may augment support in other geographic areas when needed. The position follows a variable schedule based on project and support needs. Work may be overnight, evening, early morning, or daytime, and occasional Sunday night work or holiday work may be required. Overnight work may occasionally continue for extended periods. The candidate must live in or around Tallahassee or be willing to relocate there upon accepting the position.
Requirements
- Associate degree in information technology or equivalent technical experience.
- At least 1 year of PC/technical support experience.
- Basic understanding of IT hardware and industry standards.
- Basic understanding of Windows operating systems.
- Basic understanding of thermal and laser printing.
- Analytical and troubleshooting skills.
- Cable management and troubleshooting skills.
- Computer and electronic equipment installation skills.
- Must be at least 20 years of age.
- Must have a valid driver's license and maintain an excellent driving record.
- Ability to work a variable shift, which may include overnight, evening, early morning, or daytime work.
- Ability to lift up to 75 pounds.
- Ability to climb and work on a ladder.
- Ability to crouch, kneel, and work in confined areas for extended periods.
- Ability to use hand and power tools.
- Must live in the Tallahassee area or surrounding area, or be willing to relocate there upon acceptance of the position.
Nice To Haves
- Certifications in electronics or computer science, such as Cisco, A+, Microsoft Certified Systems Engineer, HP, or Lexmark certification.
- At least 3 years of PC/technical support experience.
- Basic understanding of Active Directory.
- Experience using problem reporting and ticketing systems.
- Understanding of the Publix retail environment.
Responsibilities
- Install, repair, and perform preventive maintenance on desktop computers, servers, laser and thermal printers, point-of-sale systems, barcode scanners, weighing devices, and networking systems.
- Provide on-site technical support to Publix retail stores.
- Travel between store locations to perform technical tasks.
- Augment technical support in other geographic areas when required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
