Field Service Technician II (Deployable)

Sierra Nevada Corporation•Hurlburt Field, FL

About The Position

The Field Service Technician II provides advanced technical maintenance, repair, and support services for equipment. The position diagnoses and resolves complex technical issues, supports junior technicians, and collaborates with engineering teams to implement solutions and improve product performance. Duties include installing, operating, maintaining, repairing, and modifying products, as well as updating and tracking field equipment status. The technician builds customer relationships and provides onsite training. The role supports SNC customers by assessing and correcting issues with field units, documenting customer interactions, and implementing or supporting approved hardware, software, or training changes. The technician performs assigned maintenance with minimal supervisory guidance, follows daily priorities set by the shift lead supervisor, and travels worldwide to remote locations, including extended deployments outside the continental United States. The role may require extended hours, holidays, and shift schedules. Employment begins once the required U.S. Government security clearance is granted.

Requirements

High school diploma or GED equivalent.
At least 1 year of experience as a technician or in a related field; a higher-level relevant degree may substitute for experience.
Basic understanding of technical schematics, diagrams, blueprints, manuals, and/or publications.
Experience using troubleshooting techniques.
Understanding of electrical wiring concepts.
Ability to frequently travel outside the continental United States, typically for extended periods.
Willingness to deploy outside the continental United States on an approximate 90/90 rotation and for extended periods at various operating locations.
Ability to meet current Department of Defense and Combatant Command requirements for deployed locations.
Successfully pass a pre-deployment medical assessment.
Ability to obtain a current, valid passport and obtain a visa for international travel.
Willingness and ability to work extended hours, holidays, and shift schedules as required.
Current/active Secret U.S. Government security clearance required for employment; applicants without a current clearance may be processed for one, and employment begins once granted. Applicants must be able to obtain the clearance.
U.S. citizenship is required for the active U.S. security clearance needed for employment.

Nice To Haves

Associate’s degree in a related field of study.
Experience with FCC or an FCC General Radio Operator License (GROL).
Prior Security+, Network+, Cisco Certified Network Associate (CCNA), and/or A+ experience or credentials.
Basic understanding of spectrometers, oscilloscopes, and/or Pitot Static equipment gauges.
Background in the aerospace and defense industry, the U.S. Department of Defense, or the U.S. military.
Experience with software and firmware updates for technical equipment.
Strong customer service and communication skills.

Responsibilities

Provide technical support to SNC customers, including prompt assessment and correction of field-unit problems.
Document all customer interactions.
Implement or support implementation of hardware, software, or training issue changes according to approved SNC instructions.
Perform assigned maintenance tasks with minimal supervisory guidance or oversight.
Follow the shift lead supervisor’s daily taskings, expectations, and priorities.
Travel to remote locations worldwide, sometimes with relatively short notice.
Install, operate, maintain, repair, and modify products, and update and track the status of field-related equipment.
Build effective customer relationships and provide onsite training.
Collaborate with engineering teams to implement solutions and improve product performance.
Be punctual and prepared to work scheduled hours.
Perform other duties as assigned.