Field Service Technician II (Deployable)

Sierra Nevada Corporation•Eglin AFB, FL

About The Position

The Field Service Technician II provides advanced technical maintenance, repair, and support for equipment. The role involves diagnosing and resolving complex technical issues, supporting junior technicians, and collaborating with engineering teams to implement solutions and improve product performance. The technician installs, operates, maintains, repairs, and modifies products, and updates and tracks the status of field-related equipment. The role also includes building customer relationships and providing onsite training. The position supports SNC customers by assessing and correcting problems with field units. It requires frequent international travel, including deployment to various overseas operating locations on an approximate 90/90 rotation. The technician performs maintenance tasks with minimal supervisory oversight, follows the shift lead supervisor's daily tasking and priorities, documents customer interactions, and implements or supports approved hardware, software, or training changes. A current/active Secret U.S. Security Clearance and U.S. citizenship are required for employment.

Requirements

High school diploma or GED equivalent.
At least 1 year of experience as a technician or in a related field; a higher-level relevant degree may substitute for experience.
Basic understanding of technical schematics, diagrams, blueprints, manuals, and/or publications.
Experience using troubleshooting techniques.
Understanding of electrical wiring concepts.
Ability to frequently travel outside the continental United States, typically for extended periods.
Willingness to deploy outside the continental United States on an approximate 90/90 rotation and for extended periods to various operating locations.
Ability to meet current Department of Defense and Combatant Command requirements for deployed locations.
Ability to successfully pass a pre-deployment medical assessment.
Willingness and ability to work extended hours, holidays, and shift schedules as required.
Ability to obtain a current, valid passport and a visa for international travel.
Current/active Secret U.S. Security Clearance and U.S. citizenship are required for employment.

Nice To Haves

Associate’s degree in a related field of study.
Experience with the FCC or an FCC General Radio Operator License (GROL).
Prior Security+, Network+, Cisco Certified Network Associate (CCNA), and/or A+ experience or credentials.
Basic understanding of spectrometers, oscilloscopes, and/or Pitot Static equipment gauges.
Background in the aerospace and defense industry, the U.S. Department of Defense, or the U.S. military.
Experience with software and firmware updates for technical equipment.
Strong customer service and communication skills.

Responsibilities

Provide technical support to SNC customers, including prompt assessment and correction of problems with field units.
Document all customer interactions.
Implement or support implementation of hardware, software, or training issue changes according to approved SNC instructions.
Perform assigned maintenance tasks with minimal to no supervisory guidance or oversight.
Follow the shift lead supervisor’s guidance for daily taskings, expectations, and priorities.
Install, operate, maintain, repair, and modify products.
Update and track the status of all field-related equipment.
Build and maintain effective customer relationships and provide onsite training.
Travel to remote locations worldwide, including overseas deployments, often with relatively short notice.
Be punctual and prepared to work scheduled hours.
Perform other duties as assigned.