Field Service Technician III (Deployable)

Sierra Nevada Corporation•Hurlburt Field, FL

About The Position

As a Field Service Technician III, you will perform maintenance and technical support for products—including equipment, integrated systems and subsystems, and software—at customer and/or field locations. You will install, operate, maintain, repair, and modify products, and update and track the status of field-related equipment. The role also involves building and maintaining effective customer relationships and providing onsite training. The position supports SNC customers by assessing and correcting field-unit problems, documenting customer interactions, and implementing or supporting approved changes related to hardware, software, or training. You will perform assigned maintenance tasks with minimal to no supervisory oversight and follow the shift lead supervisor’s daily taskings and priorities. The role requires frequent international travel, often for extended periods, and deployment outside the continental United States on an approximate 90-day rotation. Employment requires a current, active Secret U.S. security clearance; employment begins once the clearance is granted.

Requirements

High school diploma or GED equivalent, and typically 3 or more years of relevant experience; a higher-level degree may substitute for experience, and related experience may be considered in lieu of required education.
Ability to understand and interpret basic technical schematics, diagrams, blueprints, manuals, and/or publications.
Progressive experience using troubleshooting techniques.
Thorough understanding of electrical wiring concepts.
Ability to travel frequently outside the continental United States, typically for extended periods.
Current, valid passport and ability to obtain a visa for international travel.
Successfully pass a pre-deployment medical assessment.
Willingness to deploy OCONUS on an approximate 90-day rotation.
Active Secret U.S. security clearance required for employment.
U.S. citizenship status is required for this position.

Nice To Haves

Associate’s degree in a related field of study.
Experience with FCC or FCC GROL.
Prior experience with Security+, Network+, CCNA, and/or A+.
Basic understanding of spectrometer, oscilloscope, and/or pilot static equipment gauges.
Experience with computer basics, networking, and overall IT concepts.
Background in the aerospace and defense industry, the U.S. Department of Defense, or the U.S. military.

Responsibilities

Provide technical support to SNC customers, including quick problem assessment and corrections for field units.
Document all customer interactions.
Implement or support implementation of hardware, software, or training issue changes according to approved SNC instructions.
Perform assigned maintenance tasks with minimal to no supervisory guidance or oversight.
Follow the shift lead supervisor’s daily taskings, expectations, and priorities.
Install, operate, maintain, repair, and modify products at customer and/or field locations.
Update and track the status of field-related equipment.
Build and maintain effective customer relationships and provide onsite training.
Travel to remote locations worldwide, including frequent extended travel outside the continental United States.
Perform other duties as assigned.