Field Service Technician III (Deployable)

Sierra Nevada Corporation•Eglin AFB, FL

About The Position

The Field Service Technician III performs maintenance and technical support for products—including equipment, integrated systems and subsystems, and software—at customer and field locations. The role installs, operates, maintains, repairs, and modifies products; tracks the status of field equipment; builds customer relationships; and provides onsite training. The position supports SNC customers by assessing and correcting field problems, documenting customer interactions, and implementing or supporting approved hardware, software, or training changes. The technician performs maintenance tasks with minimal to no supervisory oversight and follows the shift lead supervisor’s daily taskings, expectations, and priorities. The role requires frequent international travel, including extended deployments outside the continental United States, on an approximate 90-day rotation, as well as a valid passport, eligibility to obtain international visas, and successful completion of a pre-deployment medical assessment. An active Secret U.S. security clearance and U.S. citizenship are required for employment.

Requirements

High school diploma or GED equivalent and typically 3 or more years of relevant experience; a higher-level degree may substitute for experience, and related experience may be considered in lieu of required education.
Ability to understand and interpret basic technical schematics, diagrams, blueprints, manuals, and/or publications.
Progressive experience using troubleshooting techniques.
Thorough understanding of electrical wiring concepts.
Ability to frequently travel outside the continental United States, typically for extended periods.
Current, valid passport and ability to obtain a visa for international travel.
Successfully pass a pre-deployment medical assessment.
Willingness to deploy outside the continental United States on an approximate 90-day rotation.
Active Secret U.S. security clearance; U.S. citizenship is required for employment.
Punctuality and readiness to work scheduled hours.

Nice To Haves

Associate's degree in a related field of study.
Experience with FCC or FCC GROL.
Prior experience with Security+, Network+, CCNA, and/or A+.
Basic understanding of spectrometers, oscilloscopes, and/or pitot-static equipment gauges.
Experience with computer basics, networking, and overall IT concepts.
Background in the aerospace and defense industry, the U.S. Department of Defense, or the U.S. military.

Responsibilities

Provide technical support to SNC customers, including prompt assessment and correction of problems affecting field units.
Document all customer interactions.
Implement or support implementation of hardware, software, or training issue changes according to approved SNC instructions.
Arrive punctually and be prepared to work scheduled hours.
Perform assigned maintenance tasks with minimal to no supervisory guidance or oversight.
Follow the shift lead supervisor’s daily taskings, expectations, and priorities.
Travel to remote locations worldwide, sometimes with relatively short notice, and frequently travel outside the continental United States for extended periods.
Deploy outside the continental United States on an approximate 90-day rotation.
Other duties as assigned.