Field Service Technician II (ATM) - St. Louis, MO.

VetJobs•Saint Louis, MO

3d•$45,000 - $58,000•Onsite

About The Position

NCR Atleos is hiring a Field Service Technician II to support customers in the St. Louis, Missouri area. The role is part of the Field Services organization, which maintains self-service technology for retailers and financial institutions. Technicians provide customer-facing service and act as a first response for customer issues, working to identify and deliver suitable solutions. NCR Atleos provides virtual and hands-on training, as well as support from teachers, mentors, and coaches. The technician installs, maintains, diagnoses, and repairs electromechanical equipment, including ATMs and self-checkout systems, in an assigned territory. Work includes scheduled maintenance, corrective repairs, system overhauls, and troubleshooting hardware, software, networking, system configurations, access, security settings, and remote connectivity. The role may involve reassignment to adjacent service territories during standard shifts. Overnight travel assignments may be elected to support broader service coverage. The position is on-site and has a posted salary range of $45,000 to $58,000. Starting compensation depends on qualifications, experience, geographic location, and business needs. Full-time employee benefits listed include medical, dental, life, and vision insurance, short- and long-term disability, paid vacation, and a 401(k).

Requirements

Be a local candidate to the specific geographic area.
Be authorized to work in the United States.
Be at least 19 years of age.
Have a valid driver’s license and a driving record that satisfies NCR Atleos fleet requirements.
Have PC skills, basic electronic skills, and familiarity with operating systems.
Be able to perform essential job functions with or without reasonable accommodation, including prolonged travel and driving several hours per day; rotating and weekend shifts; carrying and lifting tools, parts, and equipment weighing up to 50 pounds without assistance; and bending, squatting, walking, standing, sitting, reaching, working with hands, and repetitively grasping and manipulating objects of varying sizes.

Nice To Haves

Technical experience as a veteran or transitioning military member is encouraged.
Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA certification, or N+ Certification.
One or more years of related experience.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve hardware, software, networking, and system configuration issues.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.
Perform other related duties consistent with qualifications and business needs.
May be reassigned to adjacent service territories during standard shifts to meet operational needs.
May elect to participate in overnight travel assignments to support broader service coverage.