Field Service Technician II - St Louis, MO

NCR Atleos•MISSOURI, VIRTUAL, MO

1d•$45,000 - $58,000•Onsite

About The Position

NCR Atleos is hiring a Field Service Technician II to support customers in the St. Louis, Missouri area. The Field Services organization provides customer-facing service to retailers and financial institutions, keeping self-service technology operating. Technicians serve as a first-line response, organize and triage issues, communicate with customers, and work to resolve problems proactively and effectively. NCR Atleos provides virtual and hands-on training, along with support from teachers, mentors, and coaches. The technician services and repairs electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory. Work includes installations, scheduled maintenance, corrective repairs, system overhauls, and diagnosing hardware, software, networking, and configuration issues. The role may involve reassignment to adjacent territories during standard shifts. Overnight travel assignments are optional and follow company travel and reimbursement policies.

Requirements

One or more years of related experience.
Local candidate to the specific geographic area.
Authorized to work in the United States.
At least 19 years of age.
Valid driver’s license and driving record that meets NCR Atleos fleet requirements.
PC skills, basic electronic skills, and familiarity with operating systems.
Ability to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day and rotating and weekend shifts.
Ability to carry and lift tools, parts, and equipment weighing up to 50 pounds without assistance.
Ability to bend, squat, walk, stand, sit, reach, and perform repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA certification, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve hardware, software, networking, and system configuration issues.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with company policies, Shared Values, Code of Conduct, health and safety standards, timekeeping requirements, and fleet and safe driving requirements.
Perform other related duties consistent with qualifications and business needs.
Potentially serve adjacent territories during standard shifts to meet operational needs.
Optionally participate in overnight travel assignments to support broader service coverage.