Field Service Technician II

STULZ Careers

19d

About The Position

Must possess or be able to develop subject matter expertise of STULZ Precision Cooling and Ultrasonic Humidification products. The technician must possess a strong aptitude to master new product technologies, electrical schematics and product/controls integration. Must reliably provide Factory Authorized Services including: Start-up, Basic Product training, Commissioning Assistance, Preventive Maintenance, Diagnostic, Break/fix and BMS interface. Must possess and consistently demonstrate a strong work ethic and excellent time management, customer service, computer, verbal and writing skills. The technician must accurately report all quality assurance, installation and application deficiencies affecting warranty or unit performance.

Requirements

High School Diploma and 1-2 years trade school education in HVAC/R and related areas.
Or 7 years related experience in the HVAC/R industry.
Or Journeyman/Master HVAC trade license
Type II EPA certification for the handling and reclamation of refrigerants
Valid Driver’s License with a good driving record
Must be in the process training to attain or currently hold a Journeyman’s License for HVAC or equivalent license
OSHA10 Training
Ability to read and follow written instructions
Ability to speak effectively with employees of the organization
Ability to work from verbal instruction
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
Ability to use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
Ability to walk and climb or balance.
The employee must be able to climb ladders and work at heights.
The employee must be able to life and/or move up to 75 pounds.
Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Must be able to travel by air to various job sites.

Responsibilities

Coordinate status of all service activity with Field Service Coordinators
Review in advance any technical information required for scheduled service
Minimize costs to the company from service and warranty transactions
Thoroughly document all service activity and promptly submit all reports
Provide follow-up documentation to customers from site visits for start-up, warranty, and performance evaluations
Report all expenses accurately and promptly
Maintain vehicle inventory as necessary
Available for overtime and off hour assignments
Available for travel as assigned
Attend Product Training sessions as assigned
Other duties as assigned including phone support when assigned.