Field Service Technician II

STULZ • Frederick, Maryland, MD

57d • Onsite

About The Position

This role requires the technician to develop expertise in STULZ Precision Cooling and Ultrasonic Humidification products. The technician must have a strong aptitude for mastering new product technologies, electrical schematics, and product/controls integration. Responsibilities include providing Factory Authorized Services such as start-up, basic product training, commissioning assistance, preventive maintenance, diagnostics, break/fix, and BMS interface. A strong work ethic, excellent time management, customer service, computer, verbal, and writing skills are essential. The technician must accurately report all quality assurance, installation, and application deficiencies affecting warranty or unit performance.

Requirements

• High School Diploma and 1-2 years trade school education in HVAC/R and related areas, OR 7 years related experience in the HVAC/R industry, OR Journeyman/Master HVAC trade license
• Type II EPA certification for the handling and reclamation of refrigerants
• Valid Driver’s License with a good driving record
• Must be in the process of training to attain or currently hold a Journeyman’s License for HVAC or equivalent license
• OSHA10 Training
• Ability to read and follow written instructions
• Ability to speak effectively with employees of the organization
• Ability to work from verbal instruction
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals

Nice To Haves

• Subject matter expertise of STULZ Precision Cooling and Ultrasonic Humidification products
• Strong aptitude to master new product technologies, electrical schematics and product/controls integration

Responsibilities

• Coordinate status of all service activity with Field Service Coordinators
• Review in advance any technical information required for scheduled service
• Minimize costs to the company from service and warranty transactions
• Thoroughly document all service activity and promptly submit all reports
• Provide follow-up documentation to customers from site visits for start-up, warranty, and performance evaluations
• Report all expenses accurately and promptly
• Maintain vehicle inventory as necessary
• Available for overtime and off hour assignments
• Available for travel as assigned
• Attend Product Training sessions as assigned
• Other duties as assigned including phone support when assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED