Field Service Technician II
About The Position
This role will cover the Beloit, Milwaukee, & Madison area. The Field Service Technician 2 is responsible for the completion of assigned tasks at customer locations. These include scheduled calls; installs, conversions, removals, change of ownership (COO), preventative maintenance (PM’s) and unscheduled calls; service and supplies. The Certified Field Technician 2 will be responsible for troubleshooting all customer problems over the telephone and / or traveling to customer locations for repair, installation, COO, preventative maintenance and removal of company equipment with limited direct supervision.
Requirements
- Must have a high school diploma or equivalency.
- 1-2 years of experience
- Strong communication skills
Nice To Haves
- Ability to learn and support several aspects of function.
- Handles routine activities.
Responsibilities
- Ensures that tools and equipment are kept in proper, safe, and working condition
- Returns completed paperwork for processing in a timely manner
- Provides high quality service to customers
- Troubleshoots problem down to the component level using internal diagnostic tests, options, and functional testing with coins
- Visits clients and performs gaming maintenance
- Performs basic repair and preventative maintenance on assembly level components
- Trains less experienced technicians on use of troubleshooting techniques
- Stays abreast of the latest technology and is able to install updates
- Replaces faulty components when authorized by the customer
- Verifies property specifications so game options and parameters can be set accordingly
- Reviews customer issues with management and tech support
- Ensures customers are satisfied with Light & Wonder equipment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
