Field Service Technician II

Canon U.S.A., Inc.•Irving, TX

3d•$22 - $31•Onsite

About The Position

Canon U.S.A. is seeking a customer-facing Field Service Technician II to provide operational, maintenance, and networking support for Canon-supported products. The technician diagnoses basic mechanical, software, network, and system failures using established procedures, and services and repairs equipment to Canon standards and specifications. The role requires working knowledge of multiple product groups and their basic troubleshooting and diagnostic needs. The technician provides efficient, responsive, accurate field, shop, and on-site maintenance; maintains technical information, service and expense reports, and assigned Canon property; and provides direction to less experienced technicians. The position also helps resolve escalated technical and customer service issues in requested territories. The role requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19 measures. It is full-time and on-site at assigned offices, worksites, or territories on scheduled work days, with shift work and on-call rotations in a 24/7 environment.

Requirements

High school diploma, GED, or equivalent experience.
One to two years of related experience.
Basic understanding of internet environments.
Complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel; a valid driver's license and acceptable driving record are required.
Ability to work in a 24/7 environment, including shift work and on-call rotations.
Take necessary steps to obtain security and/or other clearances required by customers to enter their premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19 measures.
Be legally authorized to work in the United States and reside in the United States at the time of hire; the company will not pursue or support visa sponsorship.

Responsibilities

Diagnose basic mechanical, software, network, and system failures using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Maintain working knowledge and aptitude across multiple product groups, including basic troubleshooting and diagnostics.
Provide efficient, responsive, and accurate field, shop, and on-site maintenance to meet and exceed customer demands.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Provide direction to less experienced technicians.
Provide solutions for escalated technical and customer service-related problem areas in requested territories.