Field Service Technician II - Memphis, TN

NCR Atleos•Memphis, TN

3d•Onsite

About The Position

NCR Atleos is hiring a customer-focused Field Service Technician II to support retailers and financial institutions in the Memphis, Tennessee area. The Field Services organization helps keep self-service technology operating by providing responsive, reliable service and building long-term customer relationships. Technicians organize and triage customer issues, communicate professionally, and resolve problems, including proactively preventing issues where possible. The role services electromechanical equipment such as ATMs and self-checkout systems within an assigned territory. Work includes installations, scheduled maintenance, corrective repairs, system overhauls, and troubleshooting hardware, software, networking, and system configurations. NCR Atleos provides virtual and hands-on training, along with support from teachers, mentors, and coaches. Technicians must follow company conduct, health and safety, timekeeping, fleet, and safe-driving policies. The position may require reassignment to adjacent service territories during standard shifts. Overnight travel assignments are optional.

Requirements

Be a local candidate to the specific geographic area.
Have one or more years of related experience.
Be authorized to work in the United States.
Be at least 19 years of age.
Have a valid driver's license and a driving record that meets NCR Atleos fleet requirements.
Have PC skills, basic electronic skills, and familiarity with operating systems.
Be able to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day and rotating and weekend shifts.
Be able to carry and lift tools, parts, and equipment weighing up to 50 pounds without assistance.
Be able to bend, squat, walk, stand, sit, reach, and perform repetitive hand movements while manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA certification, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve issues involving hardware, software, networking, and system configurations.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.
Perform other related duties consistent with qualifications and business needs.
Support adjacent service territories during standard shifts when operational needs require it.