Field Engineer Technician - Memphis, TN

Unisys•Memphis, TN

About The Position

The Field Engineer Technician provides the full range of Field Engineering support for an assigned base of large and complex clients, taking complete ownership of onsite service activity. The role performs advanced-level maintenance on all products, including low-complexity installation activities, and uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs. The technician provides feedback on equipment, systems, and processes to improve service delivery; identifies and resolves systemic issues within the team; and proactively supports colleagues with technical assistance. The position also contributes to improved client service metrics reporting and documentation and monitors technical and process issues, informing the manager and/or team and recommending improvements. The role may require access to export-controlled commodities and technology. Applicants should be eligible for any authorizations required by the U.S. Government under export control regulations.

Requirements

High school diploma or GED.
Generally, 2–4 years of experience in the area of responsibility.
Applicants should be eligible for any U.S. Government authorizations required for access to export-controlled commodities and technology.

Nice To Haves

Technical certification or an associate degree may be required.

Responsibilities

Provide Field Engineering support for an assigned base of large and complex clients.
Take ownership of onsite service activity.
Perform advanced-level maintenance on products, including low-complexity installation activities.
Use advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Provide technical feedback on equipment, systems, and processes to improve service delivery.
Identify and resolve systemic issues within the team.
Provide technical assistance and expertise to other team members.
Contribute to improved client service metrics reporting and documentation.
Monitor technical and process issues and inform the manager and/or team, recommending improvements.