Data Center Engineer - Memphis, TN

Unisys•Memphis, TN

About The Position

The Data Center Engineer supports Field Engineering operations and client environments. The role may involve serving as a team or site leader, providing direction to technicians, and supporting specialized client environments. It includes helping schedule and manage resources, resolving escalations, supporting product rollouts and upgrades, and providing technical guidance and training. The engineer also monitors equipment, systems, and network performance, addresses recurring issues, and recommends process improvements to enhance client service and operational efficiency. The role may require access to export-controlled commodities and technology; applicants should be eligible for any required U.S. Government authorizations.

Requirements

High school diploma or GED required.
Generally, 7+ years of experience in the area of responsibility.
Applicants should be eligible for any U.S. Government authorizations required for access to export-controlled commodities and technology.

Nice To Haves

Technical certification or an associate degree may be required.

Responsibilities

May serve as a team or site leader and provide direction to other technicians.
May assist with resource and task scheduling and resource management.
Ensure a best-in-class client experience across Field Engineering operations.
Troubleshoot and resolve client escalations from team members.
Support the rollout of new, enhanced, or upgraded products.
Serve as a subject matter expert and provide technical advice to help team members resolve difficult or unanticipated issues.
Assist with technical training and improvement programs.
Engage with dissatisfied clients to resolve perceived issues, address technically complex situations, and ensure satisfaction.
Monitor equipment, system, and network performance, identifying and addressing systemic or recurring issues.
Develop and recommend improvements to frontline solution processes to improve client service, reduce errors, and increase operational effectiveness and efficiency.