Center Clinical Manager - Memphis, TN

ChenMed•Memphis, TN

3d•$54,358 - $77,655•Onsite

About The Position

The Center Clinical Manager (CCM) is an active leadership role responsible for the day-to-day management of back-office center operations, including clinical quality, compliance, human resources, patient experience, and direct team member supervision. The role oversees hiring, performance management, training, and daily functions for center team members, including Care Promoters, Pharmacy/Medication Technicians, and X-ray Technicians. The CCM partners with Center Leadership to develop and implement clinical operations strategies that support organizational goals, using healthcare data analytics, clinical protocols, and leadership to ensure successful center operations. The position may also perform direct patient care as needed, including duties associated with a Care Promoter. It ensures appropriate staffing, clinical performance, patient experience, staff engagement, regulatory compliance, equipment readiness, and ongoing education for clinical staff. The role requires local, regional, or nationwide travel up to 10% of the time and may involve dispensing medications after completing required training.

Requirements

High school diploma or GED equivalent.
Active, good-standing LPN license in the current state of employment or certification as a nationally accredited Certified Medical Assistant; other clinical licensure or certifications above the minimum requirement may also be considered.
At least 5 years of progressive work experience in a medical clinic, hospital, or similarly regulated healthcare environment.
At least 2 years of management experience with direct reports.
IV Therapy certification for LPNs where required by the State Board of Nursing.
Basic Life Support (BLS) certification from the American Heart Association or American Red Cross within the first 90 days of employment.
Highly developed healthcare operations and clinical acumen.
Strong knowledge of general clinical operations, practices, techniques, medical products, processes, and procedures.
Advanced skills in patient screening, medication administration, wound care, taking vital signs, and drawing blood and other laboratory specimens.
Excellent oral and written communication, leadership, interpersonal, and organizational skills; ability to coach, mentor, inspire, and encourage strong performance.
Ability to consistently meet and regularly exceed organizational metrics, maintain clinical staff engagement, and support low turnover.
Ability to collaborate with and influence PCPs, providers and specialists, market, region and division leaders, center and dyad leaders, nursing staff, and front-office staff.
Problem-solving ability and capacity to achieve team goals.
Ability to multitask, shift priorities, manage multiple projects, and remain calm and flexible in busy or stressful situations.
Attention to detail and accuracy in patient care, staff scheduling, and related duties.
Customer-focused, compassionate, and empathetic approach to patients and their family members.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and competence with other required systems.
Ability and willingness to travel locally, regionally, or nationwide up to 10% of the time.
Fluency in spoken and written English.
Ability to use and exercise independent judgment.

Nice To Haves

BA/BS degree in Business or Healthcare Administration or a healthcare-related field.
At least 2 years of management experience in a medical clinic, hospital, or similarly regulated environment.
Experience working with geriatric patients.
EMR system experience.
Bilingual ability in Spanish or Creole.
Other clinical licensure or certifications above the minimum requirement.

Responsibilities

Collaborate with Center and Divisional leaders to provide VIP service to patients, family members, and staff.
Manage clinical operations with Center leadership to meet or exceed clinical performance, growth, and membership objectives.
Ensure appropriate back-office staffing and scheduling; approve staff payroll and PTO; and plan for and manage staffing shortages.
Perform direct patient care duties as needed, including duties and responsibilities of a Care Promoter.
Use data analytics and dashboards to develop and execute strategies that increase revenue and quality ratings, including HEDIS, STARS, and clinical gaps, and support the core model.
Develop protocols and procedures to improve staff productivity; collaborate with PCPs to coach and manage clinical staff performance; and implement improvement plans or disciplinary action when needed.
Manage medical equipment and supply inventory; maintain emergency equipment availability and preventative maintenance; troubleshoot malfunctions; initiate service and repair requests; and inspect new equipment.
Ensure key performance targets are met, including KPI metrics, wait times, patient experience, staff engagement, and turnover.
Lead selection, hiring, training, and education for clinical staff and Pharmacy/Medication Technicians.
Facilitate orientation and onboarding so new clinical team members are trained in their duties, philosophy of care, patient flow, and clinical competencies.
Ensure regulatory compliance with OSHA, HIPAA, and other governing agencies; enforce clinical and quality standards and internal audit requirements.
Complete required training to dispense medications from the medication room.
Perform other duties as assigned and modified at the manager’s discretion.