Client Service Manager - Memphis TN

Unisys•Memphis, TN

About The Position

The Client Service Manager provides direction to Field Engineering supervisors and teams across multiple locations, identifies recurring trends and difficult-to-resolve problems, and ensures end-to-end support for current and potential issues. The role resolves key issues, escalating the most significant and complex matters to technical colleagues or senior management. In collaboration with Client Services & Support colleagues, the manager monitors hardware, software, and equipment availability for gaps or business-impacting concerns; manages procurement activity to meet client requirements; and serves as a liaison among clients, end-users, and technical teams. The position also supports teams in determining appropriate processes, policies, and procedures; establishes work processes and priorities; and allocates people, budgets, and resources.

Requirements

BA/BS degree and 4–6 years of relevant experience, or an equivalent combination of education and relevant experience.
0–2 years of leadership experience.
Applicants should be eligible for any required U.S. Government authorizations if the role requires access to export-controlled commodities and technology.

Responsibilities

Provide clear, concise direction to Field Engineering supervisors and teams across multiple locations.
Identify recurring trends, difficult-to-resolve problems, and potential issues associated with system releases or hardware and software upgrades.
Ensure end-to-end support for identified and potential issues.
Resolve key issues raised by supervisors and teams, escalating the most significant and complex issues to technical colleagues or more senior management.
Monitor hardware, software, and equipment availability with Client Services & Support colleagues to identify gaps, concerns, and potential business impacts.
Manage procurement-related activity to ensure on-time delivery and response to client requirements.
Act as liaison between clients, end-users, and technical teams.
Assist supervisors and team members in determining appropriate processes, policies, or procedures.
Establish overall work processes and priorities.
Allocate people, budgets, and resources.