Client Service Manager - Memphis TN

Unisys•Memphis, TN

1d•Onsite

About The Position

The Client Service Manager role is responsible for providing clear and concise direction to Field Engineering supervisors and teams across multiple locations. This role involves identifying recurring trends, difficult-to-resolve problems, and potential issues related to new system releases or hardware/software upgrades. The Client Service Manager ensures end-to-end support for identified and potential issues, resolves key issues raised by supervisors and teams, and escalates the most significant and complex issues to technical colleagues or senior management. Additionally, this role collaborates with Client Services & Support colleagues to monitor hardware, software, and equipment availability, manages procurement activities for on-time delivery, and acts as a liaison between clients, end-users, and technical teams. The Client Service Manager also assists supervisors and team members in determining appropriate processes, policies, or procedures, and establishes overall work processes, priorities, and allocates people, budgets, and resources.

Requirements

BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience
0-2 years’ leadership experience

Responsibilities

Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.
Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
Ensures provision of end-to-end support to address identified and potential issues.
Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
Monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
Manages procurement-related activity to ensure on time delivery and response to client requirements.
Acts as liaison between clients, end-users and technical teams.
Assists supervisors and team members in the determination of appropriate process, policies or procedures.
Establishes overall work processes and priorities.
Allocates people, budgets and resources.