Field Service Technician II
About The Position
The Field Service Technician II prepares rental and customer-owned medical products for patient use by cleaning, disinfecting, conducting operational function checks, troubleshooting, and making minor repairs to Baxter and non-Baxter products. The role performs electronic, hydraulic, and pneumatic systems troubleshooting and repair, and uses appropriate tools to make adjustments and repairs. It also involves providing timely, professional delivery, removal, and service support for products at service centers and customer accounts, including direct customer contact and service-contract activities. The technician operates a fleet vehicle safely and may provide on-call delivery, removal, and service coverage up to 24/7, including weekends and holidays. The role requires loading, unloading, and removing medical products weighing up to 1,680 pounds. Work takes place in hospital, service-center, and depot environments where biohazards may be present, and requires adherence to Hill-Rom safety procedures and use of provided personal protective equipment.
Requirements
- At least 21 years of age.
- High school diploma or GED.
- Valid driver's license and acceptable driving record.
- Basic mathematical skills, including addition, subtraction, multiplication, and division.
- Ability to troubleshoot and repair medical devices and their components.
- Ability to load, unload, and remove medical products weighing up to 1,680 pounds.
- Ability to safely operate a fleet vehicle, including a box truck or company car.
- Ability to provide on-call coverage, including weekends and holidays.
- Ability to work in environments where biohazards may be present and to wear required personal protective equipment.
Nice To Haves
- Technical or trade school training.
- DOT physical card; assistance is provided.
- Experience with FDA-regulated products.
- Customer service experience.
Responsibilities
- Prepare rental and customer-owned medical products for patient use by cleaning, disinfecting, and performing operational function checks.
- Troubleshoot and repair electronic, hydraulic, and pneumatic systems on assigned products.
- Troubleshoot devices and repair malfunctioning components using appropriate tools and making required adjustments.
- Provide on-call coverage, potentially up to 24/7, including weekends and holidays and visits to customer accounts.
- Deliver, remove, and provide service support for products at service centers and customer accounts in a timely and professional manner.
- Generate service revenue and complete activities required under service contracts.
- Load, unload, and remove medical products weighing up to 1,680 pounds.
- Safely operate a box truck or company car, ranging from a cargo van to a 26,000-pound truck.
- Adhere to Hill-Rom safety procedures and wear required personal protective equipment.
Benefits
- Medical, dental, and vision coverage, with health and dental coverage starting on day one for eligible roles.
- Basic life, accident, short-term disability, long-term disability, and business travel accident insurance.
- Employee Stock Purchase Plan with the ability to purchase company stock at a discount.
- 401(k) Retirement Savings Plan with employee contributions and company matching.
- Flexible Spending Accounts.
- Educational assistance programs.
- Paid holidays and paid time off ranging from 20 to 35 days based on length of service.
- Family and medical leaves of absence and paid parental leave.
- Commuting benefits.
- Employee Discount Program.
- Employee Assistance Program.
- Childcare benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
