Field Service Technician II

Toshiba America Business Solutions Careers • Cary, NC

11d • Onsite

About The Position

Toshiba America Business Solutions is hiring a Field Service Technician II to support customers throughout an assigned territory in Morrisville, North Carolina. The technician maintains and repairs multifunction printers, copiers, and other office technology, and supports Managed Print Services (MPS) environments. The role includes troubleshooting, installations, upgrades, customer training, and documentation, with a focus on keeping business-critical equipment operational. The technician also completes required training and may rebuild components in the shop.

Requirements

• High school diploma or GED.
• At least 3 years of experience in technical repair, service, installation, training, or support involving copier and office equipment, Photo ID systems/software, printers, ID Badge systems, fingerprint equipment, or comparable products. Relevant education, certifications, or internships in related fields may be considered in lieu of the required experience.
• Intermediate computer skills and strong electro-mechanical aptitude.
• Ability to lift 50 pounds and perform frequent bending, lifting, and reaching.
• Valid driver’s license and auto insurance coverage per Toshiba policy for positions requiring use of a personal vehicle for company business.

Responsibilities

• Maintain, service, and repair printers, copiers, and other office technology at customer locations.
• Provide product training and support to customers.
• Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
• Complete service calls according to priority while managing the schedule effectively.
• Maintain parts inventory, tools, and test equipment, and perform preventative maintenance.
• Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed.
• Accurately document service activities and follow safety policies and procedures.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with match.
• Company-provided life insurance.
• Employee Assistance Programs.
• Pre-tax spending accounts.
• Pet insurance.
• Employee discounts.
• Paid holidays, vacation, sick days, personal business days, and volunteer days.
• Career growth opportunities within a global technology organization.
• Monthly performance-based technician bonus of up to $4,800 per year ($400 per month).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED