Field Service Technician II
About The Position
Mecho and SWFcontract, the commercial brands under Springs Window Fashions’ Commercial Business Unit, provide commercial solar shading, blinds, and intelligent control systems. The Field Service Technician II supports these complex systems by troubleshooting, maintaining, and repairing mechanical, electrical, and software/network issues to ensure they function according to design and specifications. The role involves supporting installation and programming of ElectroShades, starting up and setting up SolarTrac Automation systems, and commissioning projects remotely or on-site. The technician provides technical support to internal teams, dealers, contractors, IT teams, and end users; assists with training facility staff; performs system health checks and inspections; and documents and communicates unresolved or recurring issues to Engineering. The role is preferably onsite and requires regular travel of up to 70%.
Requirements
- Associate’s degree with relevant experience; a bachelor’s degree in a technical, electrical, IT, or engineering field is preferred.
- At least 5 years of experience with one or more of the following: audio visual, security, CCTV, lighting, or automation systems.
- Excellent technical and communication skills.
- Valid driver’s license and ability to travel up to 70%.
- Ability to read schematics and troubleshoot systems.
- In-depth familiarity with standard hard-wired and bus control technologies.
- Familiarity with multimeters, CAT 5/6 crimping tools, and cable testers.
- Ability to read construction drawings.
- Onsite presence is preferred, and regular travel is required.
Nice To Haves
- Experience with motor control electronics.
- Bachelor’s degree in a technical, electrical, IT, or engineering field.
- Database knowledge.
- OSHA Card.
Responsibilities
- Support installation and programming of ElectroShades and startup and setup of SolarTrac Automation systems.
- Provide remote and on-site technical support by troubleshooting, diagnosing, and resolving mechanical, electrical, and software issues.
- Attend meetings with Operations, dealers, electrical contractors, general contractors, IT, and end users.
- Provide documentation support to drafters, Engineering, Marketing, dealers, and others.
- Commission SolarTrac projects remotely or on-site, completing the checklist with the Mecho dealer.
- Assist in training facilities staff to operate and maintain automated systems.
- Perform maintenance health checks and inspections remotely or on-site and produce detailed reports.
- Liaise with Engineering on unresolved mechanical, electrical, or software issues.
- Record recurring issues and communicate them to Engineering, suggesting fixes where possible.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with up to 5% company match of eligible contributions
- Life insurance
- Long-term disability insurance
- Short-term disability insurance
- Paid holidays, prorated for the current year based on start date
- Paid vacation time
- Two floating holidays
- One paid volunteer day off per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
