Field Service Technician II

NCR Atleos•Tallahassee, FL

About The Position

NCR Atleos is hiring a Field Service Technician II to provide first-line service and support to customers in an assigned territory. The technician communicates with customers, organizes and triages issues, and works to resolve problems proactively. NCR Atleos provides formal virtual and hands-on classroom training, along with access to teachers, mentors, and coaches who support employees’ learning and development. The role represents the NCR Atleos brand and helps keep commerce running.

Requirements

Be a local candidate to the specific geographic area.
Be authorized to work in the United States.
Be at least 19 years of age.
Have a valid driver’s license and a driving record that satisfies NCR Atleos fleet requirements.
Have PC skills, basic electronic skills, and familiarity with operating systems.
Be able to perform the essential functions of the job with or without a reasonable accommodation.
Be able to travel for extended periods, including driving several hours per day.
Be able to work rotating and weekend shifts.
Be able to lift and carry tools, parts, and equipment weighing up to 50 pounds without assistance.
Be able to bend, squat, walk, stand, sit, reach, work with hands, and repetitively grasp and manipulate objects of varying sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA, or N+ Certification.
One or more years of related experience.

Responsibilities

Perform customer installation, maintenance, and service calls promptly and effectively.
Service electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform maintenance repairs and system overhauls.
Manage network faults and traffic, configuration, security, and remote system access.
Communicate with customers, organize and triage issues, and work to identify appropriate solutions.