Field Service Technician II
About The Position
The Field Service Technician II travels to customer sites across the continental United States, with an East Coast focus, to repair Alma Lasers equipment and complete scheduled preventive maintenance. The role may also provide Level 2 technical troubleshooting to customers by phone. It is remote and intended for qualified candidates living near the East Coast, with Florida specifically listed as a target location. The posting also describes a West Coast customer-service focus. The technician diagnoses and repairs medical equipment, performs calibration, testing, installations, and preventive maintenance, and documents completed repairs. The position works with the Client Relations team to address customer issues and may mentor field service peers. Travel is 75–90% as needed. The role has no direct reports.
Requirements
- Associate degree in electrical or electronic repair, or equivalent experience.
- At least 4 years of field service experience.
- Ability to read diagrams and schematics.
- Knowledge of Microsoft applications, including MS Office, Excel, Visio, PowerPoint, and Outlook.
- Excellent organizational skills.
- Ability to multitask.
- Positive attitude and approach to job responsibilities and the Alma team.
Nice To Haves
- Experience with component-level repair.
- Knowledge of ISO 13485 certification.
- Experience with NetSuite and Salesforce.
Responsibilities
- Travel to customer sites and repair Alma Lasers equipment.
- Complete scheduled preventive maintenance, service calls, and installations.
- Diagnose and troubleshoot malfunctioning medical instruments or equipment.
- Repair equipment after diagnosis, including full board swaps as needed.
- Read diagrams and schematics to troubleshoot and repair equipment.
- Test machines after repair to ensure proper functionality.
- Maintain and complete repair documentation.
- Provide Level 2 support by phone to customers and internal employees.
- Perform low-voltage electrical repairs using multimeters, oscilloscopes, and other hand tools.
- Perform device calibration using specified test equipment, such as power meters.
- Work with the Client Relations team to resolve customer issues.
- Abide by company safety and health policies.
- Mentor and aid other field service personnel.
- Develop troubleshooting documents for the Client Relations team.
Benefits
- Eligible for overtime pay in accordance with state and federal guidelines.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
