Field Service Technician II

Socket Telecom•Odessa, MO

19d•Onsite

About The Position

Socket Fiber is seeking a Field Service Technician II to provide onsite installation and repair services for residential and business internet and phone customers. The role supports service areas across Socket Fiber’s expanding Missouri markets and involves travel between service areas and working in most conditions. The technician installs and configures customer equipment, diagnoses connectivity issues, installs and tests network cabling, and documents service activity while delivering a professional customer experience. The position requires safe operation of company vehicles and equipment, including ladders and bucket trucks, and compliance with applicable safety protocols and DOT/OSHA regulations. The role includes an on-call rotation covering nights, weekends, and holidays, and requires schedule flexibility to work Saturdays and/or Sundays.

Requirements

High school diploma or equivalent.
Previous experience in telecommunications, installation, construction, or utility work.
Valid, unrestricted driver's license, which must be maintained.
Ability to participate in an on-call rotation that includes nights, weekends, and holidays.
Ability to work in underground and aerial environments, including climbing ladders up to 32 feet and operating a bucket truck.
Ability to work outdoors in various weather conditions.
Ability to lift up to 70 pounds.
Ability to enter and safely operate a bucket truck, subject to a 300-pound weight limit.
Flexible schedule and ability to work Saturdays and/or Sundays.
Willingness to obtain a Class E license if offered.
Strong aptitude for learning and desire to develop skills and knowledge.
Self-motivated and proactive approach to work.
Attention to detail and commitment to quality.
Sense of urgency and dedication to following through on tasks.
Excellent verbal and written communication skills.
Ability to adapt to shifting priorities in a dynamic work environment.
Strong safety focus and consistent adherence to safety measures.

Nice To Haves

Demonstrated experience with CAT3 and CAT5 cabling, including installation, termination, and testing.
Working knowledge of LAN/WAN technologies and basic networking principles.
Ability to test and install customer ADSL/xDSL circuit orders with the appropriate local exchange carrier (LEC).
Knowledge of cable pulling, terminations, closet buildouts, and compliance with building and fire codes.

Responsibilities

Perform independent installations and repairs for residential and business internet and phone services.
Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
Provide professional, friendly, and knowledgeable service during customer visits.
Diagnose and resolve connectivity and service issues accurately and efficiently.
Install, terminate, and test network cabling in accordance with relevant codes and standards.
Complete accurate and timely documentation of service activities.
Safely operate company vehicles and equipment, including ladders and bucket trucks, following safety protocols and DOT/OSHA regulations.
Maintain a clean driving record and represent Socket professionally in the field.