Field Service Technician (Remote/East Coast)

Search Made Easy•New York City, NY

15h•Remote

About The Position

Search Made Easy is partnering with a leading medical-device manufacturer to hire a home-based Field Service Technician II serving the East Coast, with service areas including Florida, Georgia, New Jersey, and New York City. The role involves installing, maintaining, calibrating, and repairing precision electromechanical and optical equipment in ISO-regulated environments. The position requires 75–90% domestic travel. The salary target is $85,000–$95,000, plus travel per diem and a vehicle allowance. Primary service areas are Miami and/or NYC/NJ.

Requirements

Associate’s degree or equivalent hands-on experience in electronics, mechatronics, or a related technical field.
Four or more years of field-service experience in a medical-device or ISO 13485 environment.
Strong electrical troubleshooting skills and ability to interpret technical drawings.
Excellent customer-service orientation and clear verbal and written communication.
Valid driver’s license and willingness to travel 75–90% domestically.

Nice To Haves

Experience with laser or optical medical-aesthetic devices.
Familiarity with NetSuite, Salesforce, or similar CRM/ERP platforms.
Background in regulated industries or military maintenance.

Responsibilities

Install, calibrate, perform preventive maintenance on, and repair electromechanical and optical systems at customer sites.
Troubleshoot electrical issues using a multimeter, oscilloscope, and service manuals.
Read and update schematics, wiring diagrams, bills of materials, and service reports.
Provide Level-2 phone support and escalate complex issues to engineering.
Maintain accurate service documentation in CRM and ERP systems.
Train end users on safe equipment operation and support regulatory audits.