Field Service Tech East Coast
About The Position
The IHI Terrasun Solutions Field Services Technician supports ITS energy storage systems through hands-on installation, maintenance, commissioning, and repair. The role includes explaining technology and product positioning to business and technical users, identifying technical issues for assigned accounts, and supporting customer satisfaction throughout the system life cycle. The position involves operating a portfolio of sites, including charging and discharging battery energy storage systems (BESS) and handling minor BESS, SCADA, and PCS faults according to customer-set parameters. The technician travels to assigned job sites and remains there until assigned tasks are completed, while working with customers and internal teams in a fast-paced environment. The position is based in Massachusetts and requires daily commutes to sites, sometimes up to three hours away, plus 5% or more travel to other customer sites, supplier manufacturing facilities, training, or the Chicago home office. Work is performed outdoors in the field, including potentially severe Massachusetts winter conditions, and also remotely; reliable internet access and a suitable workspace are required. This is a safety-sensitive role involving high-voltage electrical equipment, required PPE, and drug testing for new hires, with possible randomized testing during employment. The position is salaried, non-exempt, and eligible for overtime.
Requirements
- Relevant experience in field engineering and services in electrical power equipment or the energy sector.
- Experience with industrial electrical equipment and work.
- Demonstrated ability to exceed individual performance goals and work with engineering and sales personnel to achieve team objectives.
- Self-directed, highly detail-oriented, organized, and flexible.
- Excellent oral and written communication skills.
- Proficiency in Microsoft Office, including Outlook, Teams, Word, and Excel.
- Willingness to work with customers.
- Willingness to work outside a regular Monday–Friday, 9-to-5 schedule.
- Willingness to work holidays and weekends on a rotating basis.
- Ability to work outdoors in cold conditions, including temperatures below 0°F and large snow accumulations, while following applicable cold-weather safety standards.
- Ability to stand, walk, carry, and lift at least 50 pounds.
- Ability to work in a high-voltage environment and wear required personal protective equipment at customer project sites or supplier facilities.
- Access to reliable internet and a suitable remote-work workspace.
- Ability to commute daily to Massachusetts sites, sometimes up to three hours away, and travel 5% or more as required.
Nice To Haves
- Residence within approximately one to two hours of Carver, Massachusetts.
- A degree in a technical field such as electrical engineering, mechanical engineering, or computer science/engineering.
- Knowledge of detailed requirements for a broad range of utility-scale battery applications.
- Knowledge of renewable energy inverter and DC-DC converter operation and maintenance requirements.
- Demonstrated accomplishments in customer-focused problem solving.
Responsibilities
- Commission, validate, and verify energy storage systems.
- Perform preventative maintenance and repair energy storage systems.
- Provide technical consultation and product support to technical and commercial counterparts.
- Communicate daily with Field Service Engineers, Sales, Engineering, Product Management, and Logistics.
- Communicate customer feedback to Engineering and Sales teams.
- Provide technical support for fault isolation and troubleshooting.
- Travel to assigned job sites and remain until assigned tasks are completed.
- Ensure excellence in all operational areas.
- Operate a portfolio of sites, including charging and discharging BESS and handling minor BESS, SCADA, and PCS faults according to customer-defined parameters.
Benefits
- 100% employer-paid health, dental, and vision insurance through a Cigna PPO plan and Unum Vision.
- 401(k) plan with employer contribution matching.
- Employer-sponsored life, AD&D, short-term disability, and long-term disability insurance.
- Tuition and continuing education stipend.
- Collaborative, innovative, and mutually respectful work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
