General Partner - East Coast

Careers Signant Health

About The Position

The General Partner, Commercial is the senior executive owner of a defined portfolio of strategic Big Pharma and CRO accounts, responsible for driving transformative growth and long-term partnership value. The role serves as the primary commercial and relationship leader for accounts generating $50MM–$100MM+ in revenue, ensuring client engagements deliver measurable outcomes aligned with client objectives and Signant Health's strategic priorities. The General Partner balances commercial growth, operational delivery, and stakeholder influence to position Signant Health as an indispensable, forward-looking partner while achieving net bookings targets, revenue goals, and margin expectations.

Requirements

15+ years in senior client-facing leadership roles, including 7+ years at a senior level within technology, software companies, or pharma services serving the Life Sciences sector.
Proven track record managing $50MM+ accounts in SaaS, technology services, or pharma-adjacent environments, with consistent double-digit revenue growth in competitive, multi-stakeholder settings.
Deep knowledge of Big Pharma and CROs, including R&D, commercial, and regulatory landscapes.
Strong executive presence and ability to engage, influence, and build consensus across C-suite and senior stakeholder groups.
Demonstrated ability to structure and close complex commercial agreements that drive sustained revenue growth and margin performance.
Experience leading account governance frameworks, including strategic account planning, performance metrics, and executive reporting.
Collaborative, cross-functional working style and ability to align diverse internal teams around shared client outcomes.
Proven ability to proactively identify and manage organizational risk, translating challenges into opportunities that strengthen client relationships.

Nice To Haves

MBA or equivalent advanced degree.
Familiarity with clinical trial technology, eCOA, eConsent, or related Life Sciences solutions.
Relevant certifications in strategic account management or pharma technology.
Experience working across matrix organizations in multiple geographies.
Advanced knowledge of enterprise CRM platforms and strategic account planning methodologies.

Responsibilities

Own and develop commercial strategy across an assigned portfolio of strategic pharma and CRO accounts, driving year-on-year revenue growth through expansion, cross-sell, and renewals.
Serve as the primary executive relationship owner, building and sustaining trusted partnerships with C-suite stakeholders, department heads, procurement, and other key client influencers.
Lead account governance and strategic planning, including portfolio analysis, ROI modelling, and long-term opportunity mapping aligned with client priorities and Signant Health's solutions.
Proactively identify and manage delivery risks, collaborating with internal operational teams to resolve issues before they affect client trust or margin performance.
Protect and optimise account profitability through commercial decisions and trade-offs that maintain healthy margins and support sustainable growth.
Map and monitor client organizational dynamics, including changes in stakeholder influence, priorities, and competitive positioning, to anticipate risks and opportunities.
Chair cross-functional governance forums and steering committees, aligning client expectations with internal Commercial, Project Management, and Technical Delivery teams.
Represent Signant Health at senior industry forums and executive client engagements, reinforcing the organization's profile and thought leadership in Life Sciences and pharma technology.
Identify and pursue strategic opportunities within the existing portfolio, using client knowledge and industry relationships to expand scope and deepen partnership value.