Field Service Technician II

Toshiba Business • Fishers, IN

20d • $20 - $22 • Onsite

About The Position

Toshiba America Business Solutions is hiring a Field Service Technician II to support customers throughout an assigned territory in Fishers, Indiana. The technician works with office technology, including multifunction printers, copiers, and Managed Print Services environments, to keep business-critical equipment operating effectively. The role involves hands-on troubleshooting, repairs, installations, upgrades, and direct customer support, with opportunities to build expertise across office technology.

Requirements

• High school diploma or GED.
• At least 3 years of experience in technical repair, service, installation, training, or support of copier and office equipment, Photo ID systems/software, printers, ID Badge systems, fingerprint equipment, or comparable products. Relevant education, certifications, or internships in related fields may be considered in lieu of the required experience.
• Intermediate computer skills and strong electro-mechanical aptitude.
• Ability to lift 50 lbs. and perform frequent bending, lifting, and reaching.
• Valid driver's license and auto insurance coverage per Toshiba policy for positions requiring use of a personal vehicle for company business.

Responsibilities

• Maintain, service, and repair printers, copiers, and other office technology at customer locations.
• Provide product training and support to customers.
• Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
• Complete service calls based on priority while managing the schedule effectively.
• Maintain parts inventory, tools, and test equipment, and perform preventative maintenance.
• Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed.
• Accurately document service activities and follow safety policies and procedures.

Benefits

• $1,000 sign-on bonus.
• Monthly performance-based technician bonus of up to $6,000 per year ($450 per month, plus an accelerator).
• Fleet vehicle and gas card when available; Service Mileage Reimbursement Plan.
• Phone allowance.
• Medical, dental, and vision coverage.
• 401(k) plan with match and company-provided life insurance.
• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts.
• Paid holidays, vacation, and sick/personal business/volunteer days.
• Opportunities for career growth within a global technology organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED