Field Service Technician II
About The Position
Mecho and SWFcontract, the commercial brands under Springs Window Fashions’ Commercial Business Unit, provide commercial solar shading, blinds, and intelligent control systems. The Field Service Technician II is a mobile specialist who troubleshoots, maintains, and repairs complex systems, addressing mechanical, electrical, and software/network issues to ensure equipment functions according to its intended design and specifications. The position supports installation and programming of ElectroShades and startup, setup, and commissioning of SolarTrac Automation systems. It provides technical support remotely and on-site, coordinates with internal and external project stakeholders, assists with documentation and staff training, performs system health checks and inspections, and communicates unresolved or recurring issues to Engineering. The position is based on a preference for onsite presence and requires up to 70% travel. The expected annual base salary is $60,000–$80,000, with starting pay potentially affected by geography, skills, education, experience, and other qualifications.
Requirements
- Associate’s degree with relevant experience; a bachelor’s degree in a technical, electrical, IT, or engineering field is preferred.
- At least 5 years of experience with one or more of the following: audio visual, security, CCTV, lighting, or automation systems.
- Excellent technical and communication skills.
- Must have a valid driver’s license and be able to travel up to 70%.
- Ability to read schematics and troubleshoot systems.
- In-depth familiarity with standard hard-wired and bus control technologies.
- Familiarity with multimeters, CAT 5/6 crimping tools, and cable testers.
- Ability to read construction drawings.
Nice To Haves
- Bachelor’s degree in a technical, electrical, IT, or engineering field.
- Experience with motor control electronics.
- Database knowledge.
- OSHA card.
Responsibilities
- Support installation and programming of ElectroShades and startup and setup of the SolarTrac Automation system.
- Provide remote or on-site technical support by troubleshooting, diagnosing, and resolving mechanical, electrical, and software issues.
- Attend meetings with Operations, dealers, electrical contractors, general contractors, IT, end users, and other stakeholders.
- Support documentation work involving drafters, Engineering, Marketing, dealers, and others.
- Commission SolarTrac projects remotely or on-site, reviewing the checklist with the Mecho dealer.
- Assist in training facilities staff to operate and maintain automated systems.
- Perform maintenance health checks and inspections remotely or on-site and produce detailed reports.
- Liaise with Engineering on unresolved mechanical, electrical, or software issues.
- Record recurring issues and communicate them to Engineering, suggesting fixes where possible.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with up to 5% company match of eligible contributions
- Life insurance
- Long-term disability insurance
- Short-term disability insurance
- Paid holidays, prorated for the current year based on start date
- Paid vacation time
- Two floating holidays
- One paid volunteer day off per year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
