Field Service Technician II

Canon Careers•Ellicott City, MD

18d•Onsite

About The Position

Canon U.S.A. is seeking a customer-facing Field Service Technician II to provide operational, maintenance, and networking support for Canon-supported products. The technician diagnoses basic mechanical, software, network, and system failures using established procedures and services and repairs designated equipment to Canon standards and specifications. The role requires working knowledge of multiple product groups, including basic troubleshooting and diagnostics, and providing efficient, responsive, and accurate field, shop, or on-site maintenance to meet customer needs. The technician maintains technical information, Field Service Reports, Expense Reports, and assigned Canon property, and provides direction to less experienced technicians. The position also addresses escalated technical or customer-service problems in territories as requested. Work is full-time and on site at assigned offices, worksites, or territories on scheduled workdays. The role may involve shift work, on-call rotations, and work in a 24/7 environment.

Requirements

High school diploma, GED, or equivalent experience.
1 to 2 years of related experience.
Basic understanding of internet environments.
Ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel; a valid driver's license and acceptable driving record are required.
Ability to work in a 24/7 environment, including shift work and on-call rotations.
Must take necessary steps to obtain security or other clearances required by customers to enter their premises.
Must be able to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Must comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19 measures.
Must be legally authorized to work in the United States; the company will not pursue or support visa sponsorship.
Applicants must reside in the United States at the time of hire.

Responsibilities

Diagnose basic mechanical, software, network, and system failures using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Maintain working knowledge and aptitude across multiple product groups, including basic troubleshooting and diagnostics.
Provide efficient, responsive, and accurate field, shop, and on-site maintenance to meet customer demands.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Provide direction to less experienced technicians.
Resolve escalated technical and customer-service problem areas for any territory requested.