Field Service Technician II

Alma Lasers•Dallas, TX

3d•$42 - $46•Remote

About The Position

The primary responsibility of the Field Service Technician II is to travel to customer sites throughout the continental United States with a focus on the Central US and provide repairs to Alma Lasers equipment and complete Preventative Maintenance as scheduled. This position will sometimes provide level two technical trouble shooting with customers via phone. Come be a part of the amazing culture here at Alma!

Requirements

Associates degree in electrical or electronic repair, or equivalent experience
4+ years of Field Service experience
Ability to read diagrams and schematics
Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
Excellent organizational skills
Positive attitude and approach to the job responsibilities and the Alma team
Ability to multitask
Documentation showing eligibility to work in the United States will be required.

Nice To Haves

Experience with component level repair, preferred
Knowledgeable of ISO 13485 certification, preferred
NetSuite and Salesforce experience, preferred

Responsibilities

Diagnose and troubleshoot malfunctioning medical instruments or equipment
Repair equipment after diagnosis
Read diagrams and schematics to perform full board swaps as needed
Test machines after repair to ensure proper functionality
Maintain and complete all repair documentation paperwork
Provide Level 2 support via phone to customers and internal employees
Abide by company safety and health policies
Low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment
Set appointments to perform preventive maintenance, service calls, and installations
Work closely with the Client Relations team to resolve customer issues
Perform device calibration using specified test equipment such as power meters
Mentor and aid other field service personnel
Develop troubleshooting documents for our Client Relations team