Field Service Technician II

Canon Careers•Irving, TX

53d•Onsite

About The Position

Canon USA, an innovator of technology, solutions, and services, is seeking individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supports products. This role involves diagnosing and repairing mechanical, software, network, and system failures, maintaining working knowledge of multiple product groups, and providing efficient, responsive, and accurate field/shop/on-site maintenance. The technician will also be responsible for maintaining technical information, Field Service Reports, Expense Reports, and Canon property, and providing direction to less experienced technicians. Additionally, this role involves providing solutions for escalated technical and/or customer service-related problem areas.

Requirements

HS Diploma, GED, or equivalent experience required.
1 to 2 years of related experience.
A basic understanding of internet environments.
Ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel (valid driver's license and acceptable driving record necessary).
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
Must be able to lift 50 pounds.
Must be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Must be legally authorized to work in the United States.
All applicants must reside in the United States at the time of hire.

Nice To Haves

Customer-facing role requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Responsibilities

Diagnose basic mechanical, software, network, and system failures using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Maintain working knowledge and aptitude of multiple product groups, including basic aspects of troubleshooting and diagnostics.
Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
Provide direction to less experienced technicians.
Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.