Field Service Technician II

Leonardo DRS, Inc.•Bridgeton, MO

18d•$49,624 - $64,511•Hybrid

About The Position

Leonardo DRS Land Systems is seeking several Field Service Technician IIs. The ideal candidates will be responsible for providing hands-on technical support of DRS Land Systems products. Field Service Technicians are key players in the pre and post-production life cycle here at Leonardo DRS Land Systems. As a Field Service Technician you may do all or some of the following tasks: Assembly and support of prototype products, Real-world/real-time troubleshooting and repair at various customer sites, Provide testing support (by helping perform testing, providing technical support, and/or correcting deficiencies as required), Provide technical support during training events, Coordinate and perform product upgrades in the field. This position is based out of Bridgeton, MO but the selected candidates must be able and willing to travel/deploy to CONUS and OCONUS customer locations 50-75% of the time.

Requirements

High school diploma or GED with 2+ years of relevant experience
Must have current experience (within the last 2 years) and an average level of understanding in one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc…)
Must have current experience (within the last 2 years) and an average level of understanding in electrical system and wiring harness troubleshooting.
Must have current experience (within the last 2 years) and a firm level of understanding in the used and implementation of hand and power tools
Methodical documentation skills with the ability to assist in accurate, complete, and timely technical service reports
Proficient in the use of a laptop computers, mobile devices, and related software
Must be able and willing to travel to CONUS (Contiguous United States) locations to perform repairs, upgrades, provide fielding support, and other assignments as required. Technicians can expect to be away from their home of record (St. Louis, MO & surrounding area) 50-75% of the year on average
Must be able and willing to travel to OCONUS (Outside the Contiguous United States) locations to provide field support. Locations are generally on the European & Asian continents; however, travel to Africa and Australia may be required for future programs. Rotation periods are generally 4 to 6 months at a time
Must have or be eligible to obtain U.S. passport
Must have valid driver’s license to obtain a rental car to transport to and from various assignments
Must be able to obtain and retain a company-sponsored credit card for use while on business travel
U.S. Citizenship is required. This position requires an active Department of Defense (DoD) Secret Clearance or the ability to obtain such clearance within a reasonable time after commencement of employment
Good communications skills (written and verbal)
Must be able to identify technical and logistical problems and help determine solutions

Nice To Haves

Fundamental understanding of computer systems, operating systems, and configuration files, a plus
Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies is helpful

Responsibilities

Responsible for providing routine technical support for maintenance, repairs, modification, equipment setup and testing
Troubleshoot and determine equipment issues by utilizing drawings and technical documentation
Conduct repairs and/or modifications using a variety of hand tools and test equipment
Operate and maintain Government furnished military vehicles at DRS Land Systems facility locations and DRS Land Systems conducted testing events
Assist in demonstrating setup and adjustment of complex equipment for potential users or operators
Complete appropriate written documentation and feedback for onsite service and installations
Deliver technical solutions to customers with a high degree of professionalism
May provide formal/informal training of customer personnel
Identify, analyze, and repair product failures, orders and replaces parts as needed
May recommend which products or services best fit the customers needs
Demonstrate great customer service skills
Work variable shifts and up to 12-hour shifts to perform necessary testing
Exhibit mature, independent judgment and communicates effectively
Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements, including working variable shifts and up to 12-hour shifts while traveling to customer sites to perform necessary testing
Support, communicate, reinforce and defend the mission, values and culture of the organization

Benefits

comprehensive health insurance (medical, dental, vision)
employer matching 401(k) retirement plan
paid time off including vacation, holidays, and sick leave (including ant state-mandated paid sick leave)
parental leave benefits
tuition reimbursement
professional development support
life and disability insurance coverage
company contribution to a health savings account
telemedicine
legal insurance
401(k) savings plan
wellness programs that focus on physical, emotional, and financial well-being
programs and activities to support career-growth, professional development, and skill enhancement
flexible work schedules with our 9/80 program
competitive vacation
health/emergency leave
paid parental leave
community service hours