Field Service Technician II - Jackson, MS.

NCR Atleos•MISSISSIPPI, VIRTUAL, MS

9d•$42,400 - $58,000

About The Position

NCR Atleos is seeking a customer-focused Field Service Technician II to support financial institutions and retailers in the Jackson, Mississippi area. The role is part of Field Services, which keeps customers’ self-service technology operating through reliable, high-quality service. Technicians act as a first line of response, organize and triage customer issues, communicate professionally, and work toward effective solutions. NCR Atleos provides virtual and hands-on classroom training, along with access to teachers, mentors, and coaches to support learning and career development. The technician services electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory. Work includes installations, scheduled maintenance, corrective repairs, system overhauls, and troubleshooting hardware, software, networking, configurations, access, security, and remote connectivity. The role may involve reassignment to adjacent service territories during standard shifts. Employees may also elect to take overnight travel assignments for broader service coverage. The salary range is $42,400 to $58,000. Starting compensation depends on qualifications, experience, geographic location, and business needs. Full-time employee benefits include medical, dental, life, and vision insurance, short- and long-term disability, paid vacation, and a 401(k).

Requirements

Be a local candidate in the specific geographic area.
Have one or more years of related experience.
Be authorized to work in the United States.
Be at least 19 years of age.
Have a valid driver's license and a driving record that meets NCR Atleos fleet requirements.
Have PC skills, basic electronic skills, and operating system familiarity.
Be able to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day; rotating and weekend shifts; lifting and carrying tools, parts, and equipment weighing up to 50 pounds without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve issues involving hardware, software, networking, and system configurations.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with company policies, including Shared Values, the Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe-driving requirements.
Perform other related duties consistent with qualifications and business needs.
Be available for reassignment to adjacent service territories during standard shifts to meet operational needs.
May elect to participate in overnight travel assignments to support broader service coverage.