Field Service Technician II

Canon U.S.A., Inc.•Columbia, MD

19d•$22 - $31•Onsite

About The Position

Canon U.S.A. is seeking a customer-facing Field Service Technician II to provide operational, maintenance, and networking support for Canon-supported products. The technician diagnoses basic mechanical, software, network, and system failures using established procedures; services and repairs designated equipment to Canon standards; and maintains working knowledge of multiple product groups and their troubleshooting and diagnostic processes. The role provides efficient, responsive, and accurate field, shop, and on-site maintenance, maintains technical information, service and expense reports, and assigned Canon property, and provides direction to less experienced technicians. It also addresses escalated technical and customer-service problems across territories as requested. The position is full-time and on-site at assigned offices, worksites, or territories on scheduled workdays. It involves travel and requires the ability to work in a 24/7 environment, including shift work and on-call rotations. Because the role is customer-facing, the technician must comply with customer policies and protocols, which may include COVID-19 vaccination and other related measures.

Requirements

High school diploma, GED, or equivalent experience.
One to two years of related experience.
Basic understanding of internet environments.
Ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel; a valid driver's license and acceptable driving record are required.
Ability to work in a 24/7 environment, including shift work and on-call rotations.
Ability to obtain security and/or other clearances required by customers to enter their premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Ability to comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19 measures.
Must be legally authorized to work in the United States, reside in the United States at the time of hire, and be able to work without visa sponsorship.

Responsibilities

Diagnose basic mechanical, software, network, and system failures using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Maintain working knowledge and aptitude across multiple product groups, including basic troubleshooting and diagnostics.
Provide efficient, responsive, and accurate field, shop, and on-site maintenance to meet and exceed customer demands.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Provide direction to less experienced technicians.
Resolve escalated technical and customer-service-related problems in any requested territory.