Field Service Technician II
About The Position
As part of Brunswick’s Customer Experience team, the Field Service Technician II provides front-line service to Disney and its rental and work fleet of boats at Disney property in Lake Buena Vista. The technician ensures motors and boat controls function properly and engines maintain a show-ready appearance. Work is performed at assigned customer locations, either dockside or in a maintenance facility, and must meet factory specifications and rental-readiness deadlines. The role includes diagnosing and servicing Mercury products and related boat hardware, maintaining detailed service logs, and safely operating equipment used to rig, launch, remove, and transport boats. The technician works a five-day schedule that includes weekend day(s), with rotating days off as the schedule changes.
Requirements
- High school diploma or equivalent.
- Two to four years of experience servicing outboards, stern drives, rigging, and boat repair; training or school time may count.
- Ability to diagnose and repair marine engines, drives, rigging, and controls.
- Computer literacy and experience with Microsoft Word and Excel.
- Positive, motivated, self-starting work attitude.
- Integrity and professionalism.
- Adaptability and flexibility in response to change.
- Organization and time-management skills.
- Interpersonal communication skills for working with customers and management.
- Sense of urgency and ability to meet deadlines.
- Ability to work independently and as part of a team.
Nice To Haves
- Customer service experience.
Responsibilities
- Receive and prioritize boat-status requests from marina staff in person, by phone, or by email.
- Provide on-site marine service at assigned customer locations, dockside or at a maintenance facility.
- Meet tight deadlines to ensure boats are ready for rental.
- Diagnose engine performance, rigging, controls, and gauges using test equipment and laptop diagnostic software.
- Maintain Mercury products and related boat hardware to factory specifications.
- Keep detailed service logs.
- Safely operate trucks, tractors, trailers, and boats to perform boat and engine rigging and de-rigging, launching, and removal.
- Maintain a neat and orderly work area.
- Work weekend day(s) as part of a five-day schedule and rotate days off as schedules change.
Benefits
- Medical benefits
- Dental insurance
- Vision insurance
- Paid vacation
- 401(k) with up to 4% company match
- Health Savings Account with company contribution
- Well-being program
- Product purchase discounts
- Annual discretionary bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
