Field Service Technician II
About The Position
The Field Service Technician II travels to customer sites throughout the continental United States, with an East Coast focus, to repair Alma Lasers equipment and complete scheduled preventive maintenance. The position also provides Level 2 technical troubleshooting to customers by phone. It is remote and is intended for candidates residing near the East Coast, with Florida listed as a target location. The posting also contains a conflicting reference to a primary focus on West Coast customers. The technician diagnoses equipment issues, performs repairs and calibrations, tests machines after repair, documents work, schedules preventive maintenance, service calls and installations, and works with the Client Relations team to resolve customer issues. The role helps mentor other field service personnel and develops troubleshooting documents. It has no direct reports and requires 75–90% travel as needed. Work takes place in a professional office environment and medical offices in the field.
Requirements
- Associate degree in electrical or electronic repair, or equivalent experience.
- At least 4 years of field service experience.
- Ability to read diagrams and schematics.
- Proficiency with Microsoft applications, including MS Office, Excel, Visio, PowerPoint, and Outlook.
- Excellent organizational skills.
- Ability to multitask.
- Positive attitude and approach to job responsibilities and the Alma team.
- Ability to retain large amounts of information.
- Work authorization documentation showing eligibility to work in the United States.
- Ability to meet the stated physical demands, including frequent lifting or moving of up to 25 pounds and occasional lifting or moving of up to 70 pounds.
Nice To Haves
- Experience with component-level repair.
- Knowledge of ISO 13485 certification.
- Experience with NetSuite and Salesforce.
Responsibilities
- Diagnose and troubleshoot malfunctioning medical instruments or equipment.
- Repair equipment after diagnosis.
- Read diagrams and schematics to perform full board swaps as needed.
- Test machines after repair to ensure proper functionality.
- Maintain and complete repair documentation paperwork.
- Provide Level 2 support by phone to customers and internal employees.
- Follow company safety and health policies.
- Perform low-voltage electrical repairs using a multimeter, oscilloscope, and other hand tools to troubleshoot and repair equipment.
- Set appointments for preventive maintenance, service calls, and installations.
- Work with the Client Relations team to resolve customer issues.
- Perform device calibration using specified test equipment such as power meters.
- Mentor and assist other field service personnel.
- Develop troubleshooting documents for the Client Relations team.
Benefits
- Hourly pay of $42–$46, commensurate with experience.
- Eligible for overtime pay in accordance with state and federal guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
