Field Service Technician II- Boston, MA.

NCR Atleos•MASSACHUSETTS, VIRTUAL, MA

16d•$45,000 - $58,000

About The Position

NCR Atleos is seeking a customer-focused Field Service Technician II to support retailers and financial institutions by keeping self-service technology operating reliably. In this field-based role, the technician serves as a first-line customer response, organizes and triages issues, and provides helpful, professional service focused on finding solutions. NCR Atleos provides virtual and hands-on classroom training, along with access to teachers, mentors, and coaches to support employees’ development. The position services electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory. Work includes installations, scheduled maintenance, corrective repairs, system overhauls, and diagnosing hardware, software, networking, and configuration problems. Technicians may be reassigned to adjacent service territories during standard shifts to meet operational needs. Overnight travel assignments are optional and follow company travel and reimbursement policies. The role requires prolonged driving, rotating and weekend shifts, and lifting tools and equipment weighing up to 50 pounds. The salary range is $45,000–$58,000. Starting compensation depends on qualifications, experience, geographic location, and business needs. Full-time employee benefits include medical, dental, life and vision insurance, short- and long-term disability, paid vacation, and a 401(k).

Requirements

Be a local candidate to the specific geographic area.
Be authorized to work in the United States.
Be at least 19 years of age.
Have a valid driver’s license and a driving record that meets NCR Atleos fleet requirements.
Have PC skills, basic electronic skills, and familiarity with operating systems.
Be able to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day; rotating and weekend shifts; carrying and lifting tools, parts, and equipment weighing up to 50 pounds without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA certification, or Network+ (N+) Certification.
One or more years of related experience.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve hardware, software, networking, and system configuration issues.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in NCR Atleos virtual and hands-on training programs.
Comply with company policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe-driving requirements.
Perform other related duties consistent with qualifications and business needs.
Potentially serve adjacent territories during standard shifts to meet operational needs.
Optionally participate in overnight travel assignments to support broader service coverage.