Field Service Technician II
About The Position
Toshiba America Business Solutions is hiring a Field Service Technician II to support customers in Fishers, Indiana and throughout an assigned territory. The technician maintains, services, and repairs multifunction printers, copiers, and other office technology at customer locations, helping keep office technology and Managed Print Services environments operating effectively. The role includes troubleshooting, installations, upgrades, customer training and support, preventative maintenance, and accurate service documentation. The position offers a $1,000 sign-on bonus and an hourly range of $20.00 to $22.00, depending on experience. Additional compensation may include a monthly performance-based technician bonus of up to $6,000 per year. A fleet vehicle and gas card may be available, and a service mileage reimbursement plan and phone allowance are offered. Toshiba America Business Solutions delivers print, document management, and workflow solutions to organizations across a range of industries. The company describes opportunities to expand expertise, gain exposure to different areas of the business, and grow a career within a global technology organization.
Requirements
- High school diploma or GED.
- At least 3 years of experience in technical repair, service, installation, training, or support of copier and office equipment, photo ID systems/software, printers, ID badge systems, fingerprint equipment, or comparable products.
- Intermediate computer skills and strong electro-mechanical aptitude.
- Ability to lift 50 pounds and perform frequent bending, lifting, and reaching.
- Valid driver's license and auto insurance coverage per Toshiba policy for positions requiring use of a personal vehicle for company business.
Nice To Haves
- Relevant education, certifications, or internships in related fields may be considered in lieu of the required experience.
Responsibilities
- Maintain, service, and repair printers, copiers, and other office technology at customer locations.
- Provide product training and support to customers.
- Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
- Complete service calls based on priority while managing the schedule effectively.
- Maintain parts inventory, tools, and test equipment, and perform preventative maintenance.
- Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed.
- Accurately document service activities and follow safety policies and procedures.
Benefits
- $1,000 sign-on bonus.
- Monthly performance-based technician bonus of up to $6,000 per year ($450 per month, plus an accelerator).
- Fleet vehicle and gas card when available.
- Service mileage reimbursement plan.
- Phone allowance.
- Medical, dental, and vision coverage.
- 401(k) plan with match.
- Company-provided life insurance.
- Employee Assistance Programs.
- Pre-tax spending accounts.
- Pet insurance.
- Employee discounts.
- Paid holidays, vacation, sick/personal business days, and volunteer days.
- Opportunities for career growth within a global technology organization.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
