Field Service Technician II
About The Position
Alma, a Sisram Medical company, is a global leader in medical-aesthetic technologies with over 25 years of experience in energy-based devices (EBD). Operating in more than 100 countries worldwide, Alma combines advanced technology, clinical expertise, and a holistic approach to aesthetic and wellness care. In the U.S., Alma Lasers is one of the most trusted brands among physicians, clinics, and consumers—delivering innovative, science-based solutions for skin rejuvenation, body contouring, hair removal, and other aesthetic applications. The primary responsibility of the Field Service Technician II is to travel to customer sites throughout the continental United States with East Coast focus and provide repairs to Alma Lasers equipment and complete Preventative Maintenance as scheduled. This position will sometimes provide level two technical trouble shooting with customers via phone. Come be a part of the amazing culture here at Alma!
Requirements
- Associate's degree in electrical or electronic repair, or equivalent experience
- 4+ years of Field Service experience
- Ability to read diagrams and schematics
- Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
- Excellent organizational skills
- Positive attitude and approach to the job responsibilities and the Alma team
- Ability to multitask
- Documentation showing eligibility to work in the United States will be required.
Nice To Haves
- Experience with component level repair, preferred
- Knowledgeable of ISO 13485 certification, preferred
- NetSuite and Salesforce experience, preferred
Responsibilities
- Diagnose and troubleshoot malfunctioning medical instruments or equipment
- Repair equipment after diagnosis
- Read diagrams and schematics to perform full board swaps as needed
- Test machines after repair to ensure proper functionality
- Maintain and complete all repair documentation paperwork
- Provide Level 2 support via phone to customers and internal employees
- Abide by company safety and health policies
- Low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment
- Set appointments to perform preventive maintenance, service calls, and installations
- Work closely with the Client Relations team to resolve customer issues
- Perform device calibration using specified test equipment such as power meters
- Mentor and aid other field service personnel
- Develop troubleshooting documents for our Client Relations team
Benefits
- Eligible for overtime pay in accordance with applicable federal and state laws.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
