Field Service Technician II

Socket Telecom • Lamar, MO

20d • Onsite

About The Position

Socket Fiber is seeking a Field Service Technician II to provide onsite installation and repair services for residential and business internet and phone customers. The role supports service areas across Socket Fiber’s expanding Missouri markets and involves travel to various service areas and working in most conditions. The technician installs and configures customer equipment, diagnoses service issues, installs and tests network cabling, and documents service activities while providing professional, knowledgeable customer service. The position also requires safely operating company vehicles and equipment, including ladders and bucket trucks, and following applicable safety protocols and DOT/OSHA regulations.

The role requires the ability to work in underground and aerial environments, outdoors in varied weather, and on a flexible schedule that may include weekends, nights, and holidays through an on-call rotation. Salary and benefits are commensurate with experience. The position is not eligible for visa sponsorship or relocation.

Requirements

• High school diploma or equivalent.
• Previous experience in telecommunications, installation, construction, or utility work.
• Valid, unrestricted driver’s license, which must be maintained.
• Ability to participate in an on-call rotation that includes nights, weekends, and holidays.
• Ability to work in underground and aerial environments, including climbing ladders up to 32 feet and operating a bucket truck.
• Ability to work outdoors in various weather conditions.
• Ability to lift up to 70 pounds.
• Ability to enter and safely operate a bucket truck with a 300-pound weight limit.
• Flexible schedule with the ability to work Saturdays and/or Sundays.
• Willingness to obtain a Class E license if offered.
• Excellent verbal and written communication skills.
• Strong attention to detail, commitment to quality, and safety focus.
• Self-motivated, proactive approach; ability to learn, follow through, and adapt to shifting priorities.

Nice To Haves

• Demonstrated experience with CAT3 and CAT5 cabling, including installation, termination, and testing.
• Working knowledge of LAN/WAN technologies and basic networking principles.
• Ability to test and install customer ADSL/xDSL circuit orders with the appropriate local exchange carrier (LEC).
• Knowledge of cable pulling, terminations, closet buildouts, and compliance with building and fire codes.

Responsibilities

• Perform independent installations and repairs for residential and business internet and phone services.
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
• Provide professional, friendly, and knowledgeable customer service during service visits.
• Diagnose and resolve connectivity and service issues accurately and efficiently.
• Install, terminate, and test network cabling in accordance with relevant codes and standards.
• Complete accurate and timely documentation of service activities.
• Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with safety protocols and DOT/OSHA regulations.
• Maintain a clean driving record and represent Socket professionally in the field.

Benefits

• Competitive pay with bonus potential or performance-based commission.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 401(k) with company match.
• Free coaching and counseling for employees and families.
• Free fiber service if available in the employee’s area.
• Tuition reimbursement for personal and professional growth.
• Community engagement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED