Field Service Technician II
About The Position
Toshiba America Business Solutions is hiring a Field Service Technician II to support customers throughout an assigned territory in Rochester, New York. The technician maintains, services, and repairs multifunction printers, copiers, and other office technology at customer locations, helping keep customer equipment and Managed Print Services environments running effectively. The role also involves customer training and support, equipment troubleshooting, installations and upgrades, and completing service calls according to priority. Technicians manage their schedules, maintain parts inventory and equipment, perform preventative maintenance, complete required training, rebuild components in the shop as needed, and document service activities while following safety procedures. The position requires a high school diploma or GED and at least three years of relevant technical repair, service, installation, training, or support experience, though relevant education, certifications, or internships may be considered in place of the experience requirement. Candidates need intermediate computer skills, strong electro-mechanical aptitude, and the ability to lift 50 pounds and frequently bend, lift, and reach. A valid driver's license and auto insurance coverage under Toshiba policy are required when a personal vehicle is used for company business. The hourly pay range is $20.00–$23.50, depending on experience. The role offers a monthly performance-based technician bonus of up to $4,800 per year and a fleet vehicle and gas card when available. Benefits include medical, dental, and vision coverage, a 401(k) plan with a company match, company-provided life insurance, and additional employee programs and paid time off.
Requirements
- High school diploma or GED.
- At least 3 years of experience in technical repair, service, installation, training, or support of copier and office equipment, photo ID systems/software, printers, ID badge systems, fingerprint equipment, or comparable products; relevant education, certifications, or internships may be considered in lieu of the required experience.
- Intermediate computer skills.
- Strong electro-mechanical aptitude.
- Ability to lift 50 lbs. and perform frequent bending, lifting, and reaching.
- Valid driver's license and auto insurance coverage per Toshiba policy for positions requiring use of a personal vehicle for company business.
Responsibilities
- Maintain, service, and repair printers, copiers, and other office technology at customer locations.
- Provide product training and support to customers.
- Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
- Complete service calls based on priority while managing the schedule effectively.
- Maintain parts inventory, tools, and test equipment, and perform preventative maintenance.
- Complete required Toshiba, dealer, and manufacturer training.
- Rebuild components in the shop as needed.
- Accurately document service activities and follow safety policies and procedures.
Benefits
- Medical, dental, and vision coverage.
- 401(k) plan with company match.
- Company-provided life insurance.
- Employee Assistance Programs.
- Pre-tax spending accounts.
- Pet insurance.
- Employee discounts.
- Paid holidays, vacation, sick/personal business days, and volunteer days.
- Opportunities for career growth within a global technology organization.
- Monthly performance-based technician bonus of up to $4,800 per year ($400 per month).
- Fleet vehicle and gas card when available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
