Field Service Technician II - Louisiana

NCR Atleos•Louisiana, MO

About The Position

NCR Atleos is hiring a Field Service Technician II to support customers across an assigned service territory in Louisiana. As a first-line response for customers, the technician organizes and triages service issues, communicates professionally, and provides solutions that support long-term customer relationships. The role services electromechanical equipment, including ATMs and self-checkout systems, and addresses hardware, software, networking, and system configuration issues. NCR Atleos provides virtual and hands-on classroom training, with additional learning support from teachers, mentors, and coaches. The technician may be reassigned to adjacent service territories during standard shifts to meet operational needs; managers will strive to provide advance notice when possible. The technician may also elect to participate in overnight travel assignments for broader service coverage. Travel follows company policy and reimbursement guidelines. The posted salary range is $45,000–$58,000 across North America. Starting compensation depends on qualifications, experience, geographic location, and business needs. Employment offers are conditional upon passing applicable screening criteria.

Requirements

Be a local candidate to the specific geographic area.
Have one or more years of related experience.
Be authorized to work in the United States.
Be at least 19 years of age.
Have a valid driver's license and a driving record that meets NCR Atleos fleet requirements.
Have PC skills, basic electronic skills, and familiarity with operating systems.
Be able to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day; rotating and weekend shifts; carrying and lifting tools, parts, and equipment weighing up to 50 pounds without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA certification, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve issues involving hardware, software, networking, and system configurations.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with NCR Atleos policies, including its Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.
Perform other related duties consistent with qualifications and business needs.
Be available for reassignment to adjacent service territories during standard shifts to meet operational needs.