Field Service Technician II-1

Verra Mobility•Ohio_Remote, OH

About The Position

The Field Service Technician II works in a fast-paced traffic enforcement technology department, installing, wiring, connecting, calibrating, analyzing, troubleshooting, and maintaining automated traffic enforcement systems, field WAN networks, and surveillance equipment. The role also documents, installs, upgrades, and replaces hardware and software systems as needed. The technician travels independently to cities and works with subcontractors and engineering staff to install and maintain red-light camera and speed-enforcement systems in the field. Success is measured by completing at least 95% of jobs within the default Service Level Agreement, limiting same-site repeat repair visits to 5% or less within the same month, avoiding repeat installation visits within 30 days, achieving 95% inventory accuracy at month-end, following safety procedures to prevent controllable work-related collisions or incidents, and submitting thorough, accurate, timely documentation. Extensive travel throughout the United States—up to 75% of the time—is required. The position may also require testifying in court about equipment setup, testing, and recording of test results.

Requirements

At least 2 years of experience troubleshooting and repairing electronic components, 110-volt power and connectivity wiring, computer hardware, and data/video cabling.
Must obtain OSHA 10 certification within 60 days of hire.
Minimum age of 21 for corporate insurance coverage.
Valid driver's license and a good driving record.
Familiarity with wireless devices and associated connectivity.
Demonstrated ability to configure and troubleshoot electronic and electrical devices.
Strong electronics and computer skills for configuration and troubleshooting.
Proficiency with Microsoft Windows operating systems.
Ability to diagnose and solve problems effectively, use good judgment, and seek help when needed.
Good verbal and written communication skills.
Ability to work independently, responsibly, and safely in the field, as well as collaboratively with a team and subcontractors.
Ability to travel extensively, up to 75% of the time throughout the United States.
Ability to bend and lift 50–75 pounds, operate hand and power tools, drive regularly, and operate a bucket truck.
Ability to independently enter and operate a bucket at heights up to 32 feet and use a ladder.
Ability to work with regular exposure to outdoor elements and access cramped spaces.

Nice To Haves

Associate's degree in electronics or equivalent.
Previous International Municipal Signal Association (IMSA) certification.
Familiarity with the Manual or Uniform Traffic Control Devices (MUTCD).

Responsibilities

Perform basic electrical work, wiring, and troubleshooting of electrical and data-connectivity hookups for mechanical and electronic equipment.
Install digital camera systems on street poles, including sensors, DSL and wireless communications, and power and control boxes.
Tune and configure red-light camera and speed-enforcement systems in the field.
Support field installation of camera equipment, often working with subcontractors.
Plan and manage maintenance routines.
Diagnose, troubleshoot, and repair red-light camera and speed-enforcement system issues.
Provide quality-control support and follow processes and quality checklists.
Maintain accurate equipment inventory and assignment records, and report service data.
Organize, manage, and safeguard truck-stock parts and tools.
Communicate effectively with customers and subcontractors in the field and foster good working relationships.
Maintain a good driving record and a company credit card account for field expense reimbursement.
Conduct studies for new camera sites using equipment temporarily installed at intersections.
Provide technical training to other personnel and departments as requested.
Prioritize, plan, and manage time effectively.
Testify in court if required that equipment was properly set up and tested and that test results were accurately recorded.
Follow company safety procedures and submit thorough, accurate, and timely documentation.