Field Service Technician II
About The Position
Socket Fiber is hiring a Field Service Technician II to provide onsite installation and repair services for residential and business internet and phone customers. The role supports Socket Fiber’s expanding Missouri service areas and involves travel between service locations, working in varied conditions, and helping customers connect to the fiber network. The technician installs and configures customer equipment, troubleshoots service issues, installs and tests network cabling, and documents completed work. The role also requires safe operation of company vehicles and equipment, including ladders and bucket trucks, in compliance with applicable safety protocols and DOT/OSHA regulations. Employees participate in an on-call rotation that includes nights, weekends, and holidays.
Requirements
- High school diploma or equivalent.
- Previous experience in telecommunications, installation, construction, or utility work.
- Valid, unrestricted driver’s license that must be maintained.
- Ability to participate in an on-call rotation that includes nights, weekends, and holidays.
- Ability to work in underground and aerial environments, including climbing ladders up to 32 feet and operating a bucket truck.
- Ability to work outdoors in various weather conditions.
- Ability to lift up to 70 pounds.
- Ability to enter and safely operate a bucket truck with a 300-pound weight limit.
- Flexible schedule and ability to work Saturdays and/or Sundays.
- Willingness to obtain a Class E license if offered.
- Strong verbal and written communication skills, attention to detail, commitment to quality, safety focus, adaptability, self-motivation, and follow-through.
Nice To Haves
- Demonstrated experience with CAT3 and CAT5 cabling, including installation, termination, and testing.
- Working knowledge of LAN/WAN technologies and basic networking principles.
- Ability to test and install customer ADSL/xDSL circuit orders with the appropriate local exchange carrier (LEC).
- Knowledge of cable pulling, terminations, closet buildouts, and compliance with building and fire codes.
Responsibilities
- Perform independent installations and repairs for residential and business internet and phone services.
- Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
- Provide professional, friendly, and knowledgeable customer service during service visits.
- Diagnose and resolve connectivity and service issues accurately and efficiently.
- Install, terminate, and test network cabling in accordance with relevant codes and standards.
- Complete accurate and timely documentation of service activities.
- Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with safety protocols and DOT/OSHA regulations.
- Maintain a clean driving record and represent Socket professionally in the field.
Benefits
- Competitive pay with bonus potential or performance-based commission.
- Medical, dental, vision, and life insurance.
- 401(k) with company match.
- Free coaching and counseling for employees and families.
- Free fiber service if available in the employee’s area.
- Tuition reimbursement for personal and professional growth.
- Community engagement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
