Field Service Technician II

NCR Atleos•LOUISIANA, VIRTUAL, LA

22d•$45,000 - $58,000

About The Position

NCR Atleos is hiring a Field Service Technician II to provide frontline service for financial institutions and retailers. The technician serves as a customer-facing representative, responding to service needs and helping keep self-service technology operating. The role includes installations, maintenance, troubleshooting, and repair of electromechanical equipment such as ATMs and self-checkout systems within an assigned territory. Issues may involve hardware, software, networking, system configurations, security settings, system access, and remote connectivity. NCR Atleos provides virtual and hands-on training, with support from teachers, mentors, and coaches. Technicians organize and triage customer issues, communicate professionally with customers, and work proactively to resolve or prevent problems. The role may involve reassignment to adjacent service territories during standard shifts. Employees may elect to participate in overnight travel assignments under company travel and reimbursement policies.

Requirements

One or more years of related experience.
Must be a local candidate to the specific geographic area.
Authorized to work in the United States.
At least 19 years of age.
Valid driver's license and driving record that meets NCR Atleos fleet requirements.
PC skills, basic electronic skills, and operating system familiarity.
Ability to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day; rotating and weekend shifts; carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve hardware, software, networking, and system configuration issues.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.
Perform other related duties consistent with qualifications and business needs.
Support adjacent service territories during standard shifts when reassigned to meet operational needs.
May elect to participate in overnight travel assignments to support broader service coverage.