Field Service Technician II
About The Position
The Field Service Technician II travels to customer sites throughout the continental United States, with an East Coast focus, to repair Alma Lasers equipment and complete scheduled preventative maintenance. The role may also provide Level 2 technical troubleshooting to customers by phone. It is a remote position for a candidate residing near the East Coast; Florida is specifically listed as a target location. The posting also describes the position as primarily focused on servicing West Coast customers. The technician diagnoses, repairs, tests, calibrates, and documents medical equipment, schedules preventive maintenance, service calls, and installations, and collaborates with Client Relations to resolve customer issues. The role uses low-voltage electrical repair skills and requires frequent travel of 75–90% as needed. There are no direct reports, but the technician assists with mentoring peers and other departments. Work takes place in a professional office environment and in medical offices in the field. The position requires eligibility to work in the United States. Alma, Inc. is an equal opportunity employer.
Requirements
- Associate degree in electrical or electronic repair, or equivalent experience.
- At least 4 years of field service experience.
- Ability to read diagrams and schematics.
- Proficiency with Microsoft applications, including MS Office, Excel, Visio, PowerPoint, and Outlook.
- Strong organizational skills.
- Ability to multitask.
- Positive attitude toward job responsibilities and the Alma team.
- Ability to retain large amounts of information.
- Eligibility to work in the United States.
- Ability to meet the stated physical demands, including frequent lifting or moving of up to 25 pounds and occasional lifting or moving of up to 70 pounds.
Nice To Haves
- Experience with component-level repair.
- Knowledge of ISO 13485 certification.
- Experience with NetSuite and Salesforce.
Responsibilities
- Diagnose and troubleshoot malfunctioning medical instruments or equipment.
- Repair equipment after diagnosis.
- Read diagrams and schematics to perform full board swaps as needed.
- Test machines after repairs to ensure proper functionality.
- Maintain and complete repair documentation.
- Provide Level 2 phone support to customers and internal employees.
- Follow company safety and health policies.
- Use low-voltage electrical repair techniques, multimeters, oscilloscopes, and other hand tools to troubleshoot and repair equipment.
- Set appointments for preventive maintenance, service calls, and installations.
- Work with the Client Relations team to resolve customer issues.
- Calibrate devices using specified test equipment, such as power meters.
- Mentor and assist other field service personnel.
- Develop troubleshooting documents for the Client Relations team.
Benefits
- Hourly pay of $42–$46, commensurate with experience.
- Eligible for overtime pay in accordance with state and federal guidelines.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
