Field Service Technician II - CVG

Smiths Group•Hebron, KY

2d•$74,360 - $100,540•Onsite

About The Position

This position requires daily travel to locations in and around the Hebron area, including the airport. The Field Service Technician II is responsible for meeting daily service repair needs and driving customer satisfaction. This role involves installing, repairing, and maintaining equipment in the field, providing customer training as required, and documenting all inspections, maintenance, and repair work. The technician will also order, install, and return parts, manage repair parts cycle time, and review logs for open issues, preparing formal reports to customers as necessary. Participation in Service Sales opportunities and assisting with revenue programs is expected. The role requires ensuring tools and test equipment are properly maintained and calibrated, assessing product/equipment performance, and recommending modifications or improvements. Providing technical support to customers and other service professionals, and potentially participating in site surveys and pilot program service activities are also key aspects of the position. The technician must possess basic technical knowledge of the company’s Trace and X-Ray technologies, maintain clear and concise business communication, and establish strong relationships with senior level FSE’s and Product Managers. Cost control and compliance with health, safety, environmental, and export control regulations are also essential. Travel, overtime, and work hours other than Monday-Friday may be required.

Requirements

Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role).
Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Minimum of 3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Excellent communications skills
Strong orientation for customer focus and teamwork.
Must be responsive to all customer issues at all times.
Must be willing & able to travel at short notice.
Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
Excellent customer service skills and the ability to handle stressful situations.
Self-motivated, reliable, and accountable individual
Possess excellent telephone skills
Must be able to lift/carry 80 lbs.
Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
Job requires full body mobility
Must be able to work safely in varied environments and around dangerous industrial equipment's
Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.

Nice To Haves

Possesses basic technical knowledge on the company’s Trace and X-Ray technologies.

Responsibilities

Responsible for meeting daily service repair needs and driving customer satisfaction
Installs, repairs and maintains equipment in the field; provides customer training as required.
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
Order, install, and return parts and manages repair parts cycle time
Reviews all logs for open issues and prepares formal reports to customers as necessary.
Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data; recommends modifications or improvements.
Seeks to provide technical support to customers and other service professionals as required.
May participate in site surveys, pilot program service activities, attend meetings
Maintains clear and concise business communication, both oral and written
Establishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
Exercises every available measure to control and minimize costs.
Comply with and ensure department compliance with Company health, safety and environmental policies.
Comply with all applicable U.S. export control and security regulations.
Other duties as required.