Field Service Technician I - Dallas/Fort Worth TX

NCR Atleos•Dallas, TX

4h•Onsite

About The Position

NCR Atleos is hiring a Field Service Technician I to provide on-site service for ATMs in the Dallas/Fort Worth area. The technician is the first line of response at customer locations and performs basic troubleshooting, minor maintenance, and repairs. The role is intended for candidates with little or no prior ATM experience; hands-on field training and company-specific training and certifications are provided. Technicians diagnose issues using ATM error logs and information from a service app on a company-provided Android phone, resolve straightforward task-related problems using manual skills, and escalate issues when appropriate. They communicate service updates clearly through the app, document work and call closure details, maintain parts inventory and records, and report hours and miles accurately. The position involves travel to customer sites, work indoors and outdoors in varied weather, and a flexible schedule that may include nights, weekends, overtime, or flex shifts. Compensation is $14.00 per hour plus $6.00 for each completed activity.

Requirements

Must reside in the specified geographic area.
High school diploma or equivalent.
Must be authorized to work in the United States.
Valid driver's license and a driving record that meets company requirements.
Reliable transportation for work purposes.
Familiarity with and ability to use an Android cell phone.
Ability to travel for several hours during the workday, including in inclement weather.
Ability to carry and lift tools, parts, and equipment weighing up to 50 pounds without assistance.
Ability to bend, squat, walk, stand, sit, reach, work with hands, and repetitively grasp and manipulate objects of varying sizes.
Proof of minimum insurance coverage: bodily injury liability of $100,000 per person and $300,000 per accident, and property damage liability of $100,000 per accident; coverage must be maintained.
Ability to work a flexible schedule, including nights, weekends, overtime, and flex shifts.
Ability to work safely outdoors in all seasons and potential exposure to the elements.
High personal integrity and ability to work with minimal supervision.
Basic electrical and mechanical aptitude, skills, and knowledge.
Good problem-solving skills, ability to learn new skills quickly, and ability to work well under pressure.

Nice To Haves

Associate degree.
Previous experience with NCR or similar equipment.

Responsibilities

Follow safety and security procedures when working on ATMs.
Complete NCR Atleos training and certifications.
Diagnose ATM problems using error logs and information from the service app on a company-provided cell phone.
Perform minor ATM maintenance and repairs at indoor and outdoor locations.
Report work updates and details accurately and promptly, including call closure details.
Maintain parts inventory and related records.
Accurately report hours worked and miles driven daily.
Communicate clearly with customers and escalate issues to the appropriate person when needed.
Organize and plan work time effectively.