CNC Field Service Technician – Dallas/Fort Worth

Productivity Inc • Richardson, TX

10h • $35 - $42 • Onsite

About The Position

Productivity Inc. is seeking a skilled CNC Field Service Technician to support high-precision CNC machine tools and automation systems at customer facilities throughout northern Texas, with a focus on the Dallas–Fort Worth region. The position is based out of the company’s Richardson, Texas office and involves maintaining, troubleshooting, repairing, installing, and setting up a variety of CNC metalworking machines. Local in-state travel is required, with approximately 4–6 overnight trips per month potentially needed.

The role includes working independently at customer sites while communicating findings professionally to customers and internal teams. The technician receives technical support from an experienced service organization and has opportunities to learn multiple machine brands. Productivity Inc. describes itself as a stable, growing company that has led machine tool sales and service since 1968 and emphasizes employee respect, integrity, encouragement, and growth opportunities.

Requirements

• At least 3 years of hands-on experience troubleshooting and repairing industrial machinery or CNC equipment.
• Strong electrical and mechanical troubleshooting skills.
• Ability to read and interpret electrical schematics.
• Experience diagnosing problems with motors, drives, sensors, controls, or related components.
• Technical degree or certification in industrial maintenance, mechatronics, or a related discipline.
• Ability to work independently and communicate professionally with customers.
• Valid driver’s license and acceptable driving record.

Nice To Haves

• CNC machine tool maintenance experience, especially with Makino or Matsuura, or field service experience.
• Experience with FANUC, Mitsubishi, or other CNC controls.
• Knowledge of servo systems, ball screws, spindles, hydraulics, and machine calibration.

Responsibilities

• Diagnose, repair, and maintain CNC metalworking machines, including brands such as Haas, Makino, Matsuura, Hwacheon, and Citizen/Miyano.
• Install and set up machines.
• Adjust and repair spindles, drives, slides, hydraulic systems, electronic controls, electrical peripherals, and other machine components.
• Troubleshoot electrical, mechanical, and hydraulic systems.
• Calibrate, adjust, and replace components to ensure precise machine performance.
• Maintain detailed service records and communicate findings with customers and internal teams.
• Travel locally to customer sites throughout northern Texas, especially the Dallas–Fort Worth area; occasional overnight travel may be required.

Benefits

• Medical, dental, and vision coverage starting on day one.
• 401(k) with company match.
• Company-provided service vehicle, fuel, tools, and travel expenses, if applicable.
• Incentives and annual performance and salary reviews.
• Opportunities to learn multiple machine brands.
• Technical support from an experienced service organization.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree